Payment Terms and Conditions

Last Updated: 15 September 2025

1. COMPANY INFORMATION

Company Name: DIGIFABRICA LTD
Company Number: 15390190
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@bittenpay.com
Director: Ümit Sönmez

2. INTRODUCTION

These Payment Terms and Conditions govern all financial transactions on the DIGIFABRICA digital marketplace platform, including customer purchases, vendor payouts, affiliate commissions, and related payment processing activities. By using our platform, you agree to these payment terms.

3. GENERAL PAYMENT PRINCIPLES

3.1 Currency and Pricing

Transaction Currency:

All transactions processed in United States Dollars (USD)
Prices displayed include all applicable platform fees
Currency conversion handled by payment processors
Exchange rates determined by payment processor at time of transaction
International transaction fees may apply (charged by payment processor or bank)

Price Accuracy:

Prices confirmed at time of payment authorization
No price changes after successful payment completion
Promotional pricing terms clearly displayed
All fees and charges disclosed before payment
Final price confirmation required before transaction completion

3.2 Payment Authorization

Customer Authorization:

Express consent required for all charges
Clear description of charges provided before authorization
One-click purchasing requires prior setup and consent
Subscription billing requires separate authorization
Recurring payment terms clearly disclosed

Payment Verification:

Identity verification may be required for high-value transactions
Anti-fraud checks performed on all transactions
Additional verification for unusual payment patterns
Compliance with Know Your Customer (KYC) requirements
Enhanced security for international transactions

4. ACCEPTED PAYMENT METHODS

4.1 Customer Payment Options

Credit and Debit Cards:

Visa, Mastercard, American Express
3D Secure authentication required where applicable
Card verification value (CVV) required
Billing address verification performed
International cards accepted with restrictions

Digital Payment Services:

PayPal (including PayPal Credit where available)
Apple Pay for compatible devices
Google Pay for compatible devices
Stripe payment processing
Other approved digital wallet services

Bank Transfers:

Direct bank transfers for high-value transactions
Wire transfers for international wholesale customers
ACH transfers for US-based customers
SEPA transfers for European customers
Cryptocurrency payments (selected options, subject to compliance)

4.2 Payment Processing Partners

Primary Processors:

Stripe (primary payment processor)
PayPal (secondary option)
Bank transfer services (for large transactions)
Regional payment processors for local markets

Processor Terms:

Customer transactions subject to payment processor terms
Platform not liable for payment processor service issues
Processor fees included in platform pricing
Dispute resolution through processor channels when applicable

5. CUSTOMER PAYMENT TERMS

5.1 Payment Timing

Immediate Payment:

All digital product purchases require immediate payment
No credit terms or payment deferrals available
Payment must be completed before product delivery
Failed payments result in transaction cancellation
No reservation of products without payment

Subscription Payments:

Recurring charges processed automatically
Billing occurs on specified cycle dates
Failed recurring payments may result in service suspension
Grace period may apply for payment failures
Automatic retry attempts for failed payments

5.2 Payment Confirmation

Transaction Confirmation:

Instant email confirmation upon successful payment
Transaction ID and receipt provided immediately
Payment method confirmation included
Product access instructions provided with confirmation
Customer support contact information included

Payment Records:

Transaction history available in customer account
Downloadable receipts and invoices
Annual tax summary documents available
Payment method management in account settings
Dispute and chargeback tracking

5.3 Failed Payments

Payment Failure Handling:

Immediate notification of payment failure
Clear explanation of failure reason
Alternative payment method suggestions
Limited retry attempts (up to 3 per transaction)
Customer support assistance for persistent issues

Consequences of Failed Payments:

Transaction cancellation for one-time purchases
Service suspension for subscription products
Account restrictions for repeated failures
Collection efforts for outstanding amounts
Potential account termination for chronic non-payment

6. VENDOR PAYOUT TERMS

6.1 Payout Schedule

Regular Payouts:

Monthly payments processed on the 15th of each month
Minimum payout threshold: $50 USD
Payment period: Previous month’s earnings (1st to last day)
Processing time: Within 45 days after month-end
Holiday delays communicated in advance

Payout Calculation:

Gross sales minus platform commission (5%)
Minus affiliate commissions (as set by vendor)
Minus any refunds, chargebacks, or disputes
Plus any applicable credits or adjustments
Detailed breakdown provided with each payment

6.2 Payout Methods

Available Methods:

Bank transfer (ACH, wire transfer, SEPA)
PayPal payments
Payoneer global payment system
Cryptocurrency payments (Bitcoin, Ethereum) – subject to availability
Regional payment services (country-specific)

Payment Information Requirements:

Accurate bank account or payment service details
Tax identification information (for compliance)
Identity verification documentation
Compliance with anti-money laundering (AML) requirements
Regular updates to payment information as needed

6.3 Payout Holds and Reserves

New Vendor Holds:

30-day hold period for new vendors
Rolling reserve of 10% for first 6 months
Higher reserves for high-risk categories
Release upon completion of probationary period
Immediate release for verified established businesses

Risk-Based Holds:

Additional holds for unusual activity patterns
Dispute-related reserves until resolution
Compliance holds for regulatory requirements
Fraud prevention holds pending investigation
Chargeback reserves for high-risk accounts

7. AFFILIATE COMMISSION TERMS

7.1 Commission Structure

Commission Rates:

Vendor-set commission rates (typically 20-50%)
Minimum commission rate: 10%
Commission calculated on net sale amount
Platform commission calculated before affiliate commission
Special promotional rates may apply temporarily

Commission Eligibility:

Valid tracking through affiliate links required
First-time customer purchases only (unless specified)
30-day cookie tracking period
No self-referral or family/friend purchases
Compliance with affiliate agreement required

7.2 Commission Payments

Payment Schedule:

Monthly payments on the 15th of each month
Minimum payout threshold: $50 USD
Payment Period Calculation:
- Commissions earned from 16th of previous month to 15th of current month are paid on the 15th of current month
- Commissions earned from 16th of current month to 15th of next month are paid on the 15th of next month
Detailed commission statements provided
Tax documentation provided as required

Commission Tracking:

Real-time tracking and reporting
Transparent attribution and conversion data
Historical performance data available
Export capabilities for tax purposes
Dispute resolution process for tracking issues

8. PLATFORM FEES AND COMMISSIONS

8.1 Platform Commission Structure

Standard Rates:

Digital Products: 5% of gross sale amount
Subscription Products: 5% of recurring revenue
High-Volume Discounts: Available for qualified vendors
Enterprise Rates: Negotiable for large-scale operations

Fee Calculation:

Commission calculated on gross sale amount
Before taxes and other deductions
Includes payment processing costs
No additional hidden fees or charges
Volume-based discounts applied automatically

8.2 Additional Fees

Optional Services:

Premium listing fees (if applicable)
Enhanced marketing services
Priority customer support
Advanced analytics and reporting
Custom integration services

Transaction Fees:

Payment processing fees included in commission
Currency conversion fees (charged by payment processor)
International transfer fees for cross-border payments
Bank wire fees for large transactions
Chargeback and dispute handling fees

9. REFUNDS AND CHARGEBACKS

9.1 Refund Processing

Digital Product Refunds:

Generally no refunds for digital products (as per Refund Policy)
Exceptional circumstances may qualify for refunds
Refunds processed to original payment method
Processing time: 5-10 business days
Currency conversion risks borne by customer

Subscription Refunds:

Pro-rated refunds not available for digital subscriptions
Cancellation effective at end of current billing period
No refunds for partial subscription periods used
Account access continues until subscription expiry
Automatic renewal prevention upon cancellation

9.2 Chargeback Management

Chargeback Prevention:

Clear billing descriptors and merchant information
Comprehensive customer communication
Detailed transaction documentation
Fraud prevention and detection systems
Customer dispute resolution before chargebacks

Chargeback Response:

Professional dispute response and documentation
Evidence provision to payment processors
Vendor cooperation in chargeback defense
Recovery of legitimate transactions
Fee assessment for invalid chargebacks

10. TAX OBLIGATIONS AND COMPLIANCE

10.1 Platform Tax Responsibilities

UK Tax Compliance:

VAT registration and compliance (when required)
Corporate tax obligations
Digital services tax compliance
International tax treaty obligations
Regular tax authority reporting

Transaction Reporting:

Detailed transaction records for tax purposes
Annual reporting to relevant tax authorities
Vendor and affiliate earnings reporting (where required)
Customer receipt and documentation provision
Compliance with digital marketplace regulations

10.2 User Tax Responsibilities

Vendor Tax Obligations:

Responsible for all applicable taxes on earnings
VAT registration and compliance where required
Income tax reporting and payment
International tax obligations for cross-border sales
Professional tax advice recommended

Customer Tax Considerations:

Business purchases may be subject to VAT
Import duties for international transactions (where applicable)
Tax documentation provided for business expenses
Professional tax advice recommended for complex situations

11. FRAUD PREVENTION AND SECURITY

11.1 Security Measures

Transaction Security:

SSL encryption for all payment data
PCI DSS compliance for card data handling
Tokenization of stored payment information
Multi-factor authentication for high-value transactions
Regular security audits and updates

Fraud Detection:

Machine learning fraud detection systems
Real-time transaction monitoring
Velocity checks and pattern analysis
Device fingerprinting and behavioral analysis
Manual review for suspicious transactions

11.2 Anti-Money Laundering (AML)

AML Compliance:

Customer due diligence procedures
Know Your Customer (KYC) verification
Suspicious activity monitoring and reporting
Transaction limits and verification thresholds
Compliance with UK and international AML regulations

High-Risk Transaction Management:

Enhanced verification for large transactions
Source of funds verification when required
Politically Exposed Person (PEP) screening
Sanctions list checking and compliance
Regular compliance training and updates

12. PAYMENT DISPUTES AND RESOLUTION

12.1 Internal Dispute Resolution

Dispute Categories:

Payment authorization disputes
Commission calculation disagreements
Payout timing and amount disputes
Technical payment processing issues
Fraud and security concerns

Resolution Process:

Initial investigation within 24 hours
Documentation review and fact-finding
Direct communication with all parties
Resolution proposal and implementation
Appeal process for disputed decisions

12.2 External Dispute Resolution

Payment Processor Disputes:

Direct liaison with payment processor dispute teams
Evidence provision and documentation support
Timeline management and status updates
Recovery efforts for legitimate transactions
Process improvement based on dispute patterns

Regulatory Compliance:

Financial Conduct Authority (FCA) cooperation
Payment Services Regulations compliance
Consumer protection law adherence
International regulatory cooperation
Prompt response to regulatory inquiries

13. PAYMENT DATA PROTECTION

13.1 Data Security Standards

Payment Data Protection:

PCI DSS Level 1 compliance
End-to-end encryption of payment data
Tokenization and secure storage
Limited access on need-to-know basis
Regular security testing and validation

Privacy Compliance:

GDPR compliance for payment data processing
Transparent data usage policies
Customer consent for data processing
Right to data portability and deletion
Regular privacy impact assessments

13.2 Data Retention

Payment Record Retention:

Transaction records: 7 years (legal requirement)
Payment method information: Until removal requested
Dispute records: 7 years from resolution
Fraud investigation records: As required by law
Tax-related documentation: As required by authorities

14. INTERNATIONAL PAYMENT CONSIDERATIONS

14.1 Cross-Border Transactions

International Sales:

Multi-currency display with USD settlement
Real-time exchange rate conversion
International payment method support
Compliance with local payment regulations
Tax and duty implications clearly communicated

Regional Payment Services:

Local payment method integration where beneficial
Regional payment processor partnerships
Local banking relationship establishment
Compliance with regional financial regulations
Cultural and language considerations in payment flows

14.2 Regulatory Compliance

International Standards:

Payment Card Industry (PCI) compliance
International anti-money laundering standards
Cross-border payment regulations
Economic sanctions compliance
Data protection and privacy law compliance

15. PAYMENT SYSTEM MAINTENANCE

15.1 Scheduled Maintenance

Maintenance Windows:

Advance notice of scheduled maintenance
Minimal disruption during business hours
Backup payment systems when possible
Clear communication of service availability
Alternative payment arrangements during maintenance

15.2 Emergency Procedures

System Outages:

Immediate incident response procedures
Customer communication and status updates
Alternative payment processing arrangements
Service restoration priority and timelines
Post-incident analysis and improvement

16. TERMS MODIFICATION AND UPDATES

16.1 Payment Terms Updates

Modification Process:

30 days advance notice for material changes
Clear communication of changes and effective dates
Opportunity for comment and feedback
Right to terminate services if changes unacceptable
Grandfathering of existing arrangements where appropriate

16.2 Regulatory Changes

Compliance Updates:

Immediate implementation of regulatory requirements
Professional legal and compliance advice
Customer communication of regulatory impacts
System updates and process modifications
Training and education for compliance changes

17. CONTACT INFORMATION

17.1 Payment Support

Customer Payment Issues:

Email: info@bittenpay.com
Subject: “Payment Support – [Issue Type]”
Response time: Within 24 hours

Vendor/Affiliate Payment Issues:

Email: info@bittenpay.com
Subject: “Payout Support – [Account Type]”
Include: Account details and specific issue description

17.2 Financial Compliance

Regulatory and Tax Matters:

Email: info@bittenpay.com
Subject: “Financial Compliance – [Matter Type]”
Professional advice recommended for complex matters

18. GOVERNING LAW

These Payment Terms and Conditions are governed by the laws of England and Wales. All payment-related disputes will be subject to the jurisdiction of the courts of England and Wales.

19. ACKNOWLEDGMENT

By using DIGIFABRICA’s payment services, you acknowledge that you have read, understood, and agree to these Payment Terms and Conditions, including all fee structures and payment obligations.