Account Suspension and Termination Policy

Last Updated: 15 September 2025

1. COMPANY INFORMATION

Company Name: DIGIFABRICA LTD
Company Number: 15390190
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@bittenpay.com
Director: Ümit Sönmez

2. INTRODUCTION

This Account Suspension and Termination Policy establishes the procedures, criteria, and consequences for suspending or terminating user accounts on the DIGIFABRICA digital marketplace platform. This policy ensures fair enforcement while protecting platform integrity, user safety, and legal compliance.

3. SCOPE AND APPLICATION

3.1 Covered Account Types

User Categories:

Vendor accounts (Standard and Premium)
Affiliate accounts and marketers
Customer accounts and buyers
Administrative and support accounts
Third-party integration accounts

Platform Access:

Main marketplace platform access
Vendor dashboard and tools
Affiliate tracking and reporting
Customer purchase and download access
API and integration services

3.2 Policy Authority

Enforcement Authority:

DIGIFABRICA retains sole discretion over account actions
Decisions based on platform policies and legal requirements
Fair and consistent application of enforcement standards
Regular review and assessment of enforcement actions
Appeal processes available for disputed actions

4. SUSPENSION VS. TERMINATION

4.1 Account Suspension

Temporary Restriction:

Limited access to platform features
Account remains active but restricted
Ability to resolve issues and restore access
Specified duration or condition-based resolution
Preservation of account data and history

Suspension Capabilities:

Login access maintained with restrictions
Limited functionality based on violation type
Communication channels remain open for resolution
Appeal processes available during suspension
Gradual restoration possible upon compliance

4.2 Account Termination

Permanent Closure:

Complete account closure and data removal
Permanent loss of platform access
No restoration of account or data
Forfeiture of outstanding balances (where applicable)
Prohibition on creating new accounts

Termination Consequences:

Immediate loss of all platform privileges
Removal of all content and listings
Cancellation of pending transactions
Forfeiture of affiliate commissions (where applicable)
Legal action pursued for criminal violations

5. VIOLATION CATEGORIES AND CONSEQUENCES

5.1 Minor Violations

Examples:

First-time policy misunderstandings
Minor content guideline violations
Incomplete account information
Late payment issues (not fraud)
Minor marketing compliance issues

Typical Actions:

Warning Notice: Written warning with explanation
Corrective Action Required: Specific steps to address violation
Brief Suspension: 24-48 hours for immediate compliance
Content Removal: Removal of violating content only
Educational Requirements: Mandatory policy training

5.2 Moderate Violations

Examples:

Repeated minor violations after warnings
Significant content policy violations
Customer service failures or complaints
Marketing fraud or misrepresentation
Unauthorized use of intellectual property

Typical Actions:

Account Restriction: Limited functionality for 7-30 days
Content Review Required: All content subject to pre-approval
Payment Hold: Temporary hold on payments pending resolution
Enhanced Monitoring: Increased oversight and compliance checks
Probationary Status: Extended monitoring period

5.3 Serious Violations

Examples:

Fraudulent activities or transactions
Sale of prohibited products or services
Harassment or abuse of other users
Multiple customer complaints about fraud
Significant intellectual property violations

Typical Actions:

Extended Suspension: 30-90 days suspension
Payment Forfeiture: Loss of pending payments and commissions
Content Removal: All content removed from platform
Reference Checks: Enhanced verification required for restoration
Legal Review: Assessment for potential legal action

5.4 Severe Violations

Examples:

Criminal activities or illegal content
Terrorist or extremist content
Child exploitation or safety violations
Identity theft or major fraud
Threats of violence or harm

Typical Actions:

Immediate Termination: Permanent account closure
Law Enforcement Referral: Report to appropriate authorities
Asset Freezing: All payments and balances frozen
Industry Reporting: Notification to relevant industry bodies
Legal Action: Pursuit of civil or criminal proceedings

6. ENFORCEMENT PROCEDURES

6.1 Violation Detection

Detection Methods:

Automated monitoring systems and algorithms
User reports and complaints
Manual compliance audits and reviews
Third-party monitoring services
Customer feedback and review analysis

Investigation Process:

Immediate assessment of violation severity
Evidence gathering and documentation
Policy compliance review and analysis
User communication and response opportunity
Decision making and action implementation

6.2 Progressive Enforcement

Escalation Framework:

Informal Warning: Friendly reminder of policy requirements
Formal Warning: Written warning with compliance requirements
Account Restriction: Limited functionality with compliance pathway
Account Suspension: Temporary closure with restoration conditions
Account Termination: Permanent closure with no restoration

Factors Influencing Progression:

Severity and nature of violation
Intent and awareness of policy violation
Previous violation history and patterns
User cooperation and responsiveness
Impact on other users and platform integrity

6.3 Immediate Actions

Emergency Enforcement:

Immediate suspension for safety threats
Instant termination for criminal activity
Emergency content removal for harmful material
Immediate payment holds for fraud concerns
Rapid law enforcement notification when required

Emergency Criteria:

Imminent threat to user safety or security
Active criminal activity or investigation
Ongoing fraud or financial crimes
Violation of court orders or legal requirements
Platform security breaches or attacks

7. NOTIFICATION PROCEDURES

7.1 Enforcement Communication

Notification Requirements:

Written notification of all enforcement actions
Clear explanation of violation and policy reference
Specific corrective actions required for resolution
Timeline for compliance and restoration
Appeal rights and procedures information

Communication Methods:

Email notification to registered account email
Platform dashboard notifications
SMS alerts for critical security issues
Postal mail for legal notifications (where required)
Phone contact for emergency situations

7.2 Documentation Standards

Record Keeping:

Complete documentation of violation evidence
Detailed decision rationale and policy references
Communication history and user responses
Appeal submissions and resolution outcomes
Legal consultation records (where applicable)

Retention Periods:

Enforcement records: 7 years from action date
Appeal documentation: 7 years from final decision
Criminal violation records: Indefinite retention
Communication records: 3 years from last contact
Legal proceeding records: As required by law

8. ACCOUNT RESTORATION

8.1 Restoration Criteria

Suspension Resolution:

Full compliance with corrective action requirements
Completion of required training or education
Payment of outstanding balances or fees
Demonstration of understanding and commitment
Passage of required time periods

Verification Requirements:

Identity re-verification for security violations
Enhanced due diligence for financial violations
Reference checks for serious violations
Legal clearance for criminal violations
Industry certification for professional violations

8.2 Restoration Process

Steps for Restoration:

Compliance Verification: Confirmation of corrective action completion
Review Assessment: Evaluation of compliance and commitment
Restoration Decision: Approval or denial of restoration request
Account Reactivation: Gradual restoration of platform privileges
Monitoring Period: Enhanced oversight during initial restoration period

Restoration Timeline:

Minor violations: 24-48 hours after compliance
Moderate violations: 5-10 business days review period
Serious violations: 15-30 business days assessment
Complex cases: Up to 60 days with legal consultation
Criminal violations: No restoration available

8.3 Conditional Restoration

Probationary Terms:

Enhanced monitoring and compliance checks
Limited functionality during probationary period
Regular compliance reporting requirements
Additional training and education obligations
Extended review periods for future violations

Probationary Duration:

Minor violations: 30-90 days monitoring
Moderate violations: 90-180 days enhanced oversight
Serious violations: 12-24 months probationary status
Repeat offenders: Extended or permanent probation
High-risk accounts: Ongoing enhanced monitoring

9. APPEALS PROCESS

9.1 Appeal Rights

Available Appeals:

Suspension or termination decisions
Violation classification determinations
Penalty severity assessments
Restoration application denials
Policy interpretation disputes

Appeal Eligibility:

All enforcement actions subject to appeal
New evidence or information discovery
Procedural errors in enforcement process
Misinterpretation of policies or evidence
Disproportionate penalty assessment

9.2 Appeal Submission

Appeal Requirements:

Written appeal within 30 days of enforcement action
Detailed explanation of appeal grounds
Supporting evidence and documentation
Specific remedy requested
Contact information for appeal communications

Appeal Process:

Appeal Submission: Written appeal with supporting evidence
Acknowledgment: Confirmation of appeal receipt within 48 hours
Independent Review: Review by different team members
Investigation: Additional fact-finding if required
Decision: Written decision with detailed explanation
Implementation: Action modification or confirmation

9.3 Appeal Review Standards

Review Criteria:

Fairness and proportionality of original decision
Accuracy of facts and evidence consideration
Proper policy interpretation and application
Procedural compliance in enforcement process
New evidence or circumstances consideration

Appeal Timeline:

Simple appeals: 5-10 business days
Complex appeals: 15-20 business days
Legal consultation required: Up to 30 business days
External expert review: Up to 45 business days
Multiple violation appeals: Case-by-case timing

10. FINANCIAL IMPLICATIONS

10.1 Payment and Commission Handling

Suspension Impact:

Payment holds during investigation period
Continued accrual of earnings for minor violations
Payment processing delays for compliance verification
Enhanced verification for payment resumption
Regular communication about payment status

Termination Impact:

Immediate cessation of all payment processing
Forfeiture of outstanding balances for serious violations
Legal assessment of payment obligations
Escrow arrangements for disputed amounts
Final payment processing for legitimate earnings

10.2 Refund and Chargeback Management

Customer Protection:

Continued customer support during vendor suspension
Alternative fulfillment arrangements when possible
Refund processing for unfulfilled obligations
Chargeback assistance for affected customers
Clear communication about service impacts

Vendor Obligations:

Continued customer service responsibilities during suspension
Fulfillment of existing customer obligations
Cooperation with refund and dispute resolution
Maintenance of customer support standards
Professional communication about service changes

11. DATA HANDLING AND PRIVACY

11.1 Data Retention During Suspension

Suspended Account Data:

Full data preservation during suspension period
Continued data protection and security measures
Limited access for compliance and legal purposes
Regular backup and integrity verification
Privacy protection during investigation processes

11.2 Data Handling Upon Termination

Termination Data Procedures:

User data deletion according to privacy policy
Legal retention for compliance and enforcement
Secure destruction of unnecessary data
Privacy-compliant data transfer procedures
Customer notification of data handling changes

Legal Data Retention:

Evidence preservation for legal proceedings
Compliance with data protection regulations
Regulatory reporting requirements
Law enforcement cooperation obligations
Industry reporting and blacklisting information

12. IMPACT ON CUSTOMERS AND AFFILIATES

12.1 Customer Communication

Customer Notification:

Prompt notification of vendor suspension or termination
Clear explanation of impact on purchases and services
Alternative service arrangements where possible
Refund procedures and timelines
Customer support contact information

Service Continuity:

Continued access to previously purchased products
Alternative download and support arrangements
Refund processing for unfulfilled services
Transfer arrangements to alternative vendors
Clear timeline for service resolution

12.2 Affiliate Impact

Affiliate Consequences:

Immediate cessation of commission accrual
Payment of legitimately earned commissions
Removal of promotional materials and links
Alternative product recommendations
Clear communication about program changes

Affiliate Communication:

Immediate notification of vendor changes
Alternative promotion opportunities
Commission payment procedures
Marketing material removal requirements
Support for transition to alternative products

13. LEGAL COMPLIANCE AND COOPERATION

13.1 Law Enforcement Cooperation

Legal Obligations:

Immediate cooperation with law enforcement requests
Evidence preservation and provision
Witness cooperation and testimony
Compliance with court orders and subpoenas
Asset freezing and forfeiture cooperation

Reporting Requirements:

Suspicious activity reporting to appropriate authorities
Financial crime reporting obligations
Regulatory compliance reporting
Industry information sharing
International cooperation requirements

13.2 Regulatory Compliance

Regulatory Cooperation:

Trading standards investigation cooperation
Financial services authority compliance
Data protection authority cooperation
Consumer protection agency assistance
International regulatory coordination

14. PREVENTION AND EDUCATION

14.1 Violation Prevention

Educational Programs:

Regular policy training and education
Best practice guidance and resources
Industry compliance updates and alerts
Proactive communication about policy changes
Success stories and case studies

Monitoring and Early Warning:

Proactive compliance monitoring
Early warning systems for potential violations
Risk assessment and prevention programs
Regular account health checks
Performance improvement recommendations

14.2 Community Standards

Platform Culture:

Positive community building and engagement
Peer support and education programs
Recognition and rewards for compliance excellence
Transparent communication about enforcement
Continuous improvement based on user feedback

15. CONTACT INFORMATION

15.1 Enforcement Questions

General Inquiries:

Email: info@bittenpay.com
Subject: “Account Enforcement Question”
Response time: Within 24 hours

15.2 Appeal Submissions

Appeal Process:

Email: info@bittenpay.com
Subject: “Account Enforcement Appeal – [Account ID]”
Include: Detailed appeal grounds and supporting evidence

15.3 Emergency Situations

Urgent Matters:

Email: info@bittenpay.com
Subject: “URGENT – Account Emergency”
Include: Detailed description of emergency situation

16. POLICY UPDATES

16.1 Regular Reviews

Review Schedule:

Annual comprehensive policy review
Quarterly enforcement effectiveness assessment
Regular legal and regulatory compliance updates
User feedback integration and improvement
Industry best practice benchmarking

16.2 Change Communication

Update Procedures:

30 days advance notice for material changes
Clear explanation of policy modifications
Training and education on updated requirements
Transition periods for compliance adaptation
Ongoing support during implementation

17. GOVERNING LAW

This Account Suspension and Termination Policy is governed by the laws of England and Wales and complies with applicable UK and international regulations regarding user account management and enforcement.

18. ACKNOWLEDGMENT

All platform users acknowledge understanding of and agreement to this Account Suspension and Termination Policy as a condition of account creation and platform participation.