Electronic Commerce Regulations Compliance

Last Updated: 15 September 2025

1. COMPANY INFORMATION

Company Name: DIGIFABRICA LTD
Company Number: 15390190
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@bittenpay.com
Director: Ümit Sönmez

2. INTRODUCTION

This document demonstrates DIGIFABRICA’s compliance with the Electronic Commerce (EC Directive) Regulations 2002 (ECR 2002) and related UK legislation governing electronic commerce activities. These regulations establish the legal framework for information society services and electronic commerce operations in the UK.

3. REGULATORY FRAMEWORK

3.1 Applicable Legislation

Primary Regulations:

Electronic Commerce (EC Directive) Regulations 2002 (SI 2002/2013)
Electronic Commerce Directive 2000/31/EC (retained EU law)
Electronic Communications Act 2000
Electronic Signatures Regulations 2002
Data Protection Act 2018 and UK GDPR

Related Legislation:

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Consumer Rights Act 2015
Unfair Commercial Practices Directive
Services Directive 2006/123/EC (retained provisions)

3.2 Service Classification

Information Society Service:

Definition: Service normally provided for remuneration, at a distance, by electronic means, at individual request
DIGIFABRICA Service: Digital marketplace platform facilitating online commerce
Service Area: United Kingdom with international user access
Commercial Nature: Commission-based revenue model
Electronic Delivery: Digital platform and electronic communications

4. INFORMATION REQUIREMENTS (REGULATION 6)

4.1 Service Provider Information

Company Identification:

Business Name: DIGIFABRICA LTD
Legal Status: Private Limited Company incorporated in England and Wales
Company Registration: Companies House Number 15390190
Registered Office Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Principal Place of Business: Same as registered office address

Contact Information:

Email Address: info@bittenpay.com
Geographic Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Telephone: Available upon request for customer service
Website: [Platform URL]
Response Time: Customer inquiries within 24 hours

Professional Information:

Professional Body: Not applicable – no regulated professional services
Authorization Scheme: UK company law and digital services regulations
Professional Title: Limited Company Director
Professional Rules: Companies Act 2006 and related corporate governance

4.2 Commercial Information

Business Activity:

Service Description: Digital marketplace platform for buying and selling digital products
Service Category: Information society service and electronic commerce platform
Target Market: Global users for digital product transactions
Service Availability: 24/7 online platform access
Technical Requirements: Internet access and compatible web browser

Pricing Information:

Service Model: Commission-based platform fees
Commission Rates: 5% (Premium membership) or 10% (Standard membership)
Currency: US Dollars (USD) for all transactions
Payment Methods: Credit/debit cards, PayPal, digital wallets
VAT Information: Not currently VAT registered

4.3 Regulatory Information

Supervisory Authority:

Primary Regulator: Companies House for corporate compliance
Trading Standards: Local authority for consumer protection
Data Protection: Information Commissioner’s Office (ICO)
Financial Services: Not applicable – not a regulated financial service
Dispute Resolution: Internal procedures and alternative dispute resolution

Registration and Licensing:

Company Registration: Valid Companies House registration
Trade Licenses: No specific trade licenses required
Professional Licenses: Not applicable for platform services
Regulatory Compliance: Consumer protection and data protection laws
International Registration: UK establishment serving international users

5. COMMERCIAL COMMUNICATIONS (REGULATION 7)

5.1 Commercial Communication Requirements

Clear Identification:

Commercial Nature: All commercial communications clearly identified as such
Service Provider: DIGIFABRICA clearly identified as sender
Commercial Purpose: Marketing and promotional intent clearly stated
Promotional Content: Distinguished from editorial or informational content
Advertising Disclosure: Paid advertising and sponsorship clearly marked

Legal Compliance:

Truthful Content: All commercial communications accurate and non-misleading
Consumer Protection: Compliance with consumer protection regulations
Advertising Standards: ASA (Advertising Standards Authority) code compliance
Data Protection: GDPR compliance for marketing communications
Opt-out Mechanisms: Unsubscribe options for marketing communications

5.2 Promotional Communications

Marketing Materials:

Platform Promotion: DIGIFABRICA service marketing and advertising
Vendor Support: Marketing assistance for platform vendors
Affiliate Programs: Promotional materials for affiliate marketers
Feature Updates: Platform improvement and new feature communications
Industry Participation: Trade show and industry event participation

Communication Channels:

Email Marketing: Newsletter and promotional email campaigns
Social Media: Platform promotion via social media channels
Website Content: Marketing content on platform website
Partner Marketing: Joint marketing with platform partners
Content Marketing: Educational and informational content with commercial elements

5.3 Prohibited Communications

Unsolicited Communications:

Spam Prevention: No unsolicited commercial email or messages
Consent Required: Explicit consent for marketing communications
Opt-in Procedures: Clear opt-in mechanisms for commercial communications
Unsubscribe Options: Easy and immediate opt-out procedures
Compliance Monitoring: Regular monitoring of communication practices

6. ELECTRONIC CONTRACTS (REGULATION 9)

6.1 Contract Formation Process

Order Process Requirements:

Technical Steps: Clear information about technical steps for contract conclusion
Order Review: Opportunity to review and correct order before submission
Contract Terms: Access to contract terms and conditions before ordering
Order Confirmation: Acknowledgment of order receipt and processing
Contract Storage: Access to concluded contract terms and conditions

Technical Implementation:

Product Selection: User selects digital products for purchase
Cart Review: Review of selected items, quantities, and pricing
Customer Information: Provision of necessary customer and payment details
Terms Acceptance: Express acceptance of terms and conditions
Order Confirmation: Review of complete order before final submission
Payment Processing: Secure payment authorization and processing
Contract Conclusion: Confirmation of successful contract formation
Product Delivery: Immediate delivery of digital products

6.2 Order Acknowledgment (Regulation 11)

Acknowledgment Requirements:

Receipt Confirmation: Acknowledgment of order receipt without undue delay
Electronic Means: Acknowledgment via email or platform notification
Order Details: Complete order information including products and pricing
Contract Terms: Reference to applicable terms and conditions
Delivery Information: Instructions for product access and download

Acknowledgment Content:

Order Reference: Unique order identifier for tracking and support
Product Details: Complete list of purchased products and services
Pricing Breakdown: Detailed pricing including any applicable taxes or fees
Payment Confirmation: Confirmation of successful payment processing
Access Instructions: Clear instructions for product access and download
Support Information: Customer support contact details and procedures

6.3 Contract Storage and Access

Electronic Storage:

Durable Medium: Electronic storage accessible to customers
Contract Access: Customer access to concluded contract terms
Order History: Complete transaction and order history in user accounts
Terms Archive: Access to terms and conditions in effect at time of purchase
Download Records: Record of product downloads and access

Technical Implementation:

User Accounts: Secure customer account system for contract storage
Document Management: Systematic storage and retrieval of contract documents
Access Controls: Secure customer access to their own contract information
Data Protection: GDPR-compliant storage and access procedures
Backup Systems: Reliable backup and recovery for contract records

7. LIABILITY EXEMPTIONS (REGULATIONS 12-15)

7.1 Mere Conduit (Regulation 12)

Service Description:

Transmission Role: Platform facilitates communication between users
No Content Control: No editorial control over user-generated content
Automatic Processing: Automated transmission and routing of information
Temporary Storage: Technical caching for transmission efficiency
User Responsibility: Users responsible for content legality and accuracy

Liability Exemption Conditions:

No Initiation: DIGIFABRICA does not initiate content transmission
No Selection: No selection of transmission recipients
No Modification: No content modification during transmission process
Technical Process: Purely technical, automatic, and passive process
Compliance Required: Compliance with legal obligations and court orders

7.2 Caching (Regulation 13)

Caching Activities:

Temporary Storage: Automatic intermediate storage for transmission efficiency
Technical Purpose: Storage purely for technical optimization
No Modification: No alteration of cached information
Access Conditions: Compliance with original source access conditions
Update Procedures: Information updated according to industry standards

Liability Exemption Requirements:

No Content Modification: Information not modified during caching process
Access Compliance: Compliance with content access conditions
Industry Standards: Updates according to recognized industry standards
Removal Obligations: Prompt removal when original content removed
Legal Compliance: Compliance with removal orders and legal obligations

7.3 Hosting (Regulation 14)

Hosting Services:

Information Storage: Storage of user-provided information and content
User Control: Users control content upload and management
Platform Tools: Provision of tools for content management and publication
No Editorial Control: No editorial oversight of user content
Reactive Response: Response to legal notifications and court orders

Liability Exemption Conditions:

No Actual Knowledge: No actual knowledge of illegal activity or information
No Awareness: No awareness of facts indicating illegal activity
Expeditious Action: Prompt action to remove or disable access upon knowledge
Good Faith: Good faith cooperation with legal authorities
Compliance: Compliance with notice and takedown procedures

7.4 Notice and Takedown Procedures

Notification Requirements:

Illegal Content Reports: Clear procedures for reporting illegal content
Detailed Information: Specific information required in notifications
Contact Details: Clear contact information for legal notifications
Response Procedures: Defined response and action procedures
Appeals Process: Fair procedures for disputed takedown actions

Response Framework:

Notification Receipt: Acknowledgment of notification within 24 hours
Assessment: Evaluation of notification validity and legal basis
Investigation: Investigation of reported content and circumstances
Action Decision: Determination of appropriate response action
Implementation: Prompt implementation of removal or restriction
Notification: Communication to affected parties about action taken
Appeals: Fair process for appealing takedown decisions

8. TECHNICAL STANDARDS AND INTEROPERABILITY

8.1 Technical Implementation

Platform Architecture:

Web Standards: Compliance with W3C web standards and accessibility guidelines
Browser Compatibility: Cross-browser compatibility for major web browsers
Mobile Responsiveness: Mobile-friendly design and functionality
API Standards: RESTful API design and standard protocol implementation
Security Standards: Implementation of current web security best practices

Interoperability Features:

Data Portability: User data export capabilities where required
Standard Formats: Use of standard file formats for content delivery
Integration APIs: APIs for third-party service integration
Cross-Platform Access: Access from various devices and operating systems
Backup Compatibility: Compatible backup and restore procedures

8.2 Accessibility Compliance

Web Accessibility:

WCAG Guidelines: Compliance with Web Content Accessibility Guidelines
Assistive Technology: Compatibility with screen readers and accessibility tools
Keyboard Navigation: Full functionality via keyboard navigation
Alternative Text: Appropriate alternative text for images and media
Color Contrast: Adequate color contrast for visual accessibility

9. CROSS-BORDER SERVICE PROVISION

9.1 International Service Delivery

Service Availability:

Global Access: Platform accessible from international locations
Local Compliance: Compliance with applicable local laws and regulations
Language Support: Primary English language with localization options
Currency Handling: USD pricing with local currency conversion
Cultural Adaptation: Consideration of cultural differences in service delivery

Legal Compliance:

Country of Origin: UK as country of origin for service regulation
Destination Country: Compliance with destination country consumer protection
Restricted Territories: Compliance with international sanctions and restrictions
Professional Advice: Legal consultation for complex jurisdictional issues
Regular Monitoring: Ongoing monitoring of international legal requirements

9.2 EU/EEA Service Provision

Post-Brexit Compliance:

Service Continuity: Continued service provision to EU/EEA customers
Legal Framework: Compliance with applicable EU regulations where required
Data Protection: GDPR compliance for EU customer data
Consumer Protection: EU consumer protection law compliance
Dispute Resolution: EU ODR platform participation for EU consumers

10. ENFORCEMENT AND COMPLIANCE

10.1 Regulatory Enforcement

Enforcement Bodies:

Trading Standards: Local authority enforcement for consumer protection
Companies House: Corporate compliance and filing requirements
ICO: Data protection and privacy enforcement
Courts: Civil and criminal proceedings for serious violations
Industry Bodies: Self-regulatory enforcement where applicable

Compliance Measures:

Regular Review: Periodic compliance assessment and improvement
Legal Updates: Monitoring of regulatory changes and requirements
Professional Advice: Legal consultation for complex compliance issues
Training Programs: Staff training on regulatory requirements
Documentation: Comprehensive compliance documentation and records

10.2 Sanctions and Penalties

Potential Sanctions:

Enforcement Notices: Compliance orders and improvement notices
Financial Penalties: Fines and monetary sanctions for violations
Service Restrictions: Limitations on service provision or operations
Criminal Prosecution: Criminal charges for serious violations
Civil Liability: Damages and compensation for affected parties

Prevention Measures:

Proactive Compliance: Proactive measures to prevent violations
Risk Assessment: Regular compliance risk assessment and mitigation
Incident Response: Prompt response to compliance issues and violations
Remedial Action: Comprehensive remedial action for identified problems
Continuous Improvement: Ongoing improvement of compliance systems

11. CONSUMER PROTECTION INTEGRATION

11.1 Consumer Rights Compliance

Consumer Protection Laws:

Consumer Rights Act 2015: Compliance with digital content quality requirements
Unfair Terms Regulations: Fair and transparent contract terms
Consumer Contracts Regulations: Pre-contract information and cancellation rights
Trade Descriptions: Accurate product descriptions and claims
Price Transparency: Clear and accurate pricing information

Implementation Measures:

Quality Standards: Digital content quality assurance procedures
Fair Terms: Review and approval of contract terms for fairness
Information Provision: Comprehensive pre-contract information provision
Accurate Descriptions: Verification of product descriptions and claims
Transparent Pricing: Clear pricing display and calculation procedures

11.2 Dispute Resolution

Internal Procedures:

Customer Complaints: Clear procedures for customer complaint handling
Investigation Process: Fair and thorough investigation of disputes
Resolution Timeline: Reasonable timelines for dispute resolution
Communication: Regular communication with customers during resolution
Escalation: Senior management escalation for complex disputes

External Resolution:

ADR Participation: Participation in appropriate alternative dispute resolution
Court Proceedings: Cooperation with court proceedings and orders
Regulatory Cooperation: Cooperation with regulatory investigations
Industry Mediation: Use of industry-specific mediation services
European ODR: EU Online Dispute Resolution platform participation

12. RECORD KEEPING AND DOCUMENTATION

12.1 Compliance Records

Documentation Requirements:

Regulatory Compliance: Records of compliance with electronic commerce regulations
Customer Communications: Records of customer interactions and communications
Contract Formation: Documentation of contract formation and terms
Dispute Resolution: Records of dispute resolution activities and outcomes
Legal Consultations: Documentation of legal advice and consultation

Retention Periods:

Contract Records: 7 years from contract completion
Customer Communications: 3 years from last communication
Compliance Documentation: 7 years from creation
Dispute Records: 7 years from resolution
Legal Advice: Indefinite retention for ongoing reference

12.2 Audit and Review

Internal Audit:

Annual Review: Comprehensive annual compliance review
Quarterly Assessment: Quarterly compliance monitoring and assessment
Issue Identification: Proactive identification of compliance issues
Remedial Action: Prompt remedial action for identified problems
Continuous Improvement: Ongoing improvement of compliance systems

External Audit:

Professional Review: Independent professional compliance review
Regulatory Inspection: Cooperation with regulatory inspections and audits
Certification: Pursuit of relevant compliance certifications
Best Practice: Benchmarking against industry best practices
Stakeholder Feedback: Integration of stakeholder feedback and suggestions

13. CONTACT INFORMATION

13.1 Regulatory Compliance

General Compliance Inquiries:

Email: info@bittenpay.com
Subject: “Electronic Commerce Compliance”
Response Time: Within 24 hours

13.2 Legal Notifications

Legal and Regulatory Notices:

Email: info@bittenpay.com
Subject: “Legal Notice – ECR Compliance”
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Urgent Matters: Phone contact available upon request

13.3 Customer Support

Customer Service:

Email: info@bittenpay.com
Subject: “Customer Service Inquiry”
Response Time: Within 24 hours during business days

14. POLICY UPDATES

14.1 Regular Review

Review Schedule:

Annual Comprehensive Review: Complete review of compliance framework
Quarterly Legal Updates: Assessment of regulatory changes and requirements
Ad-hoc Reviews: Reviews triggered by significant legal or operational changes
Stakeholder Feedback: Integration of feedback from customers and partners
Industry Monitoring: Regular monitoring of industry developments and best practices

14.2 Change Management

Update Procedures:

Impact Assessment: Assessment of proposed changes on compliance and operations
Stakeholder Consultation: Consultation with relevant internal and external stakeholders
Implementation Planning: Detailed planning for change implementation
Communication: Clear communication of changes to affected parties
Training and Support: Training and support for implementing changes

15. GOVERNING LAW

This Electronic Commerce Regulations Compliance document is governed by the laws of England and Wales and demonstrates compliance with UK electronic commerce legislation.

16. EFFECTIVE DATE

This compliance framework is effective from 15 September 2025 and applies to all electronic commerce activities conducted through the DIGIFABRICA platform.