Distance Selling Regulations Notice

Last Updated: 15 September 2025

1. COMPANY INFORMATION

Company Name: DIGIFABRICA LTD
Company Number: 15390190
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@bittenpay.com
Director: Ümit Sönmez

2. INTRODUCTION

This Distance Selling Regulations Notice provides information required under the Distance Selling Regulations framework, now primarily governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013) and Consumer Rights Act 2015. This notice ensures compliance with UK law for distance contracts concluded through our digital marketplace platform.

3. REGULATORY FRAMEWORK

3.1 Current Legal Framework

Superseding Legislation:

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Consumer Rights Act 2015 (Digital Content Provisions)
Electronic Commerce (EC Directive) Regulations 2002
Consumer Protection from Unfair Trading Regulations 2008

Historical Context:

Distance Selling Regulations 2000 (now repealed and replaced)
EU Distance Selling Directive 97/7/EC (historical framework)
Enhanced consumer protections under current legislation
Strengthened digital content and services provisions

3.2 Distance Contract Definition

Distance Contract Characteristics:

Remote Communication: Contract concluded without simultaneous physical presence
Organized System: Within organized distance sales or service-provision scheme
Exclusive Use: Exclusive use of one or more means of distance communication
Contract Conclusion: Up to and including moment of contract conclusion
Digital Marketplace: DIGIFABRICA facilitates distance contracts between vendors and customers

DIGIFABRICA’s Role:

Platform Provider: Digital marketplace facilitating distance sales
Intermediary Service: Connecting vendors with customers remotely
Technical Infrastructure: Providing technology for contract conclusion
Payment Processing: Facilitating secure remote payment transactions
Regulatory Compliance: Ensuring platform compliance with distance selling requirements

4. SUPPLIER INFORMATION REQUIREMENTS

4.1 Platform Information (DIGIFABRICA LTD)

Company Details:

Business Name: DIGIFABRICA LTD
Legal Status: Private Limited Company incorporated in England and Wales
Registration Number: Companies House Number 15390190
Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Trading Address: Same as registered address

Contact Information:

Email: info@bittenpay.com
Geographic Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Customer Service: Available via email with 24-hour response commitment
Technical Support: Platform-related technical assistance available
Complaint Procedures: Formal complaint handling procedures established

Professional Information:

Business Activity: Digital marketplace platform operation
Service Classification: Information society service and electronic commerce
Professional Regulations: UK company law and consumer protection compliance
Supervisory Authorities: Companies House, Trading Standards, ICO
Professional Insurance: Professional liability coverage maintained

4.2 Vendor Information Requirements

Vendor Identification:

Individual Vendors: Full name, business name (if applicable), contact details
Business Vendors: Company name, registration details, VAT number (if applicable)
Contact Information: Email address, business address, customer service details
Professional Status: Any relevant professional registrations or qualifications
Geographic Location: Country of establishment and business operations

Vendor Compliance:

Information Accuracy: Vendors responsible for accurate information provision
Legal Compliance: Vendors must comply with applicable distance selling requirements
Customer Service: Vendors responsible for product-specific customer support
Dispute Resolution: Vendors participate in platform dispute resolution procedures
Regulatory Obligations: Vendors responsible for their own regulatory compliance

5. PRODUCT AND SERVICE INFORMATION

5.1 Digital Product Description Requirements

Essential Characteristics:

Product Category: Software, educational content, digital media, templates, etc.
Functionality Description: Detailed explanation of product features and capabilities
Technical Specifications: System requirements, compatibility, file formats
Usage Rights: Licensing terms, permitted uses, geographical restrictions
Support Included: Level of customer support provided by vendor

Quality and Standards:

Product Quality: Professional standard and fitness for purpose
Completeness: Full product delivery as described
Updates: Availability and frequency of product updates
Documentation: User manuals, instructions, and support materials
Warranty Information: Any warranties or guarantees provided

5.2 Service Descriptions

Platform Services:

Marketplace Access: Digital platform for buying and selling digital products
Payment Processing: Secure payment transaction processing
Product Delivery: Electronic delivery system for digital products
Customer Support: Platform-related support and assistance
Account Management: User account creation and management services

Service Limitations:

Geographic Restrictions: Compliance with local laws and regulations
Technical Requirements: Internet access and compatible browser required
Service Availability: 24/7 platform availability with scheduled maintenance
Support Hours: Email support with 24-hour response during business days
Language Support: Primary English language with limited localization

6. PRICING AND PAYMENT INFORMATION

6.1 Price Display and Transparency

Pricing Structure:

Total Price: All-inclusive pricing displayed in US Dollars (USD)
No Hidden Costs: No additional charges beyond displayed price
Platform Commission: Included in vendor pricing, not separately charged
Currency Information: USD pricing with local currency conversion by payment processors
Price Validity: Prices confirmed at time of purchase completion

Tax Information:

VAT Status: DIGIFABRICA not currently VAT registered
Vendor VAT: Individual vendor VAT obligations where applicable
Consumer Tax: Consumer responsible for local tax obligations
Business Purchases: VAT considerations for business customers where applicable
International Tax: Cross-border tax implications customer responsibility

6.2 Payment Methods and Security

Accepted Payment Methods:

Credit/Debit Cards: Visa, Mastercard, American Express via Stripe
Digital Wallets: PayPal, Apple Pay, Google Pay
Payment Security: PCI DSS compliant payment processing
Currency Conversion: Handled by payment processors at current exchange rates
Transaction Fees: No additional fees charged by DIGIFABRICA

Payment Processing:

Immediate Payment: Full payment required before product delivery
Payment Confirmation: Instant confirmation of successful payment
Receipt Provision: Electronic receipts provided via email
Payment Records: Transaction history available in user accounts
Dispute Procedures: Payment dispute resolution through payment processors

7. DELIVERY INFORMATION

7.1 Digital Delivery Process

Delivery Method:

Electronic Delivery: All products delivered electronically
Immediate Delivery: Products available immediately upon payment confirmation
Delivery Channels: Download links, account access, email delivery
No Physical Shipping: No physical products or shipping services
Global Delivery: Electronic delivery available worldwide

Delivery Timeline:

Standard Delivery: Immediate delivery upon successful payment
Processing Time: 2-5 minutes typical delivery completion
Confirmation: Email confirmation with access instructions
Account Access: Products available in customer account dashboard
Support: Technical support for delivery issues

7.2 Product Access and Support

Access Instructions:

Download Links: Secure download links provided via email
Account Dashboard: Product access through user account
Installation Guidance: Installation instructions where applicable
License Information: Licensing terms and usage guidelines
Multiple Downloads: Re-download capabilities for purchased products

Technical Support:

Platform Support: DIGIFABRICA technical support for platform issues
Product Support: Vendor responsibility for product-specific support
Delivery Issues: Platform assistance for delivery-related problems
System Requirements: Compatibility and technical requirement assistance
Troubleshooting: Basic troubleshooting guidance and support

8. CANCELLATION AND WITHDRAWAL RIGHTS

8.1 Right of Withdrawal for Digital Content

Legal Framework:

CCR Regulation 37: Digital content withdrawal right exception
Immediate Performance: Digital content supplied immediately upon purchase
Express Consent: Customer explicitly consents to immediate performance
Right Waiver: Customer acknowledges losing withdrawal right
Legal Basis: Supply of digital content not on tangible medium

Implementation Process:

Important Notice: By purchasing digital content, you expressly consent to immediate performance of the contract and acknowledge that you will lose your right to withdraw once performance has begun.

Customer Acknowledgment:

Clear Information: Withdrawal exception clearly explained before purchase
Express Consent: Active customer consent required for immediate performance
Prominent Display: Consent requirement prominently displayed during checkout
Record Keeping: Consent records maintained for compliance purposes
Legal Effect: Complete waiver of 14-day withdrawal right

8.2 Exceptional Circumstances

Limited Withdrawal Scenarios:

Technical Failure: Complete failure to deliver purchased product
Product Misrepresentation: Significant difference from description
Platform Error: Technical errors preventing proper product delivery
Fraud Prevention: Unauthorized or fraudulent transactions
Legal Compliance: Regulatory requirements for consumer protection

Exceptional Process:

Customer Contact: Immediate contact with customer support
Issue Verification: Verification of technical or legal issues
Resolution Attempt: Attempt to resolve delivery or technical problems
Refund Assessment: Assessment of refund eligibility under exceptional circumstances
Process Completion: Refund processing or alternative resolution

9. CONSUMER RIGHTS AND REMEDIES

9.1 Consumer Rights Act 2015 Compliance

Digital Content Rights:

Satisfactory Quality: Digital content must be of satisfactory quality
Fitness for Purpose: Must be reasonably fit for particular purpose
As Described: Must match description provided before purchase
Free from Minor Defects: Must be free from defects affecting functionality
Durable Quality: Must maintain quality over reasonable period

Available Remedies:

Short-term Right to Reject: Right to reject non-conforming content initially
Right to Repair: Right to have defective content repaired
Right to Replacement: Right to replacement for defective content
Right to Price Reduction: Proportionate price reduction for defects
Right to Refund: Full refund if other remedies unsuccessful

9.2 Remedy Exercise Procedures

Customer Process:

Issue Identification: Identify quality or conformity problems
Vendor Contact: Initial contact with product vendor for resolution
Platform Escalation: Escalation to platform if vendor unresponsive
Remedy Request: Formal request for appropriate remedy
Resolution Implementation: Implementation of agreed remedy

Timeline Requirements:

Immediate Issues: Report major functionality problems immediately
Minor Issues: Report within reasonable time after discovery
Vendor Response: Vendors must respond within 48 hours
Platform Intervention: Platform intervention within 5 business days
Resolution Target: Complete resolution within 14 days where possible

10. DISPUTE RESOLUTION

10.1 Internal Dispute Resolution

Customer Complaint Process:

First Contact: Direct contact with relevant vendor for product issues
Platform Escalation: DIGIFABRICA intervention for unresolved issues
Formal Complaint: Formal complaint procedure with case tracking
Investigation: Thorough investigation of complaint circumstances
Resolution: Fair resolution within reasonable timeframe

Platform Dispute Services:

Mediation: Platform mediation between customers and vendors
Technical Assessment: Technical evaluation of product issues
Policy Interpretation: Clarification of platform policies and procedures
Escalation Procedures: Clear escalation path for complex disputes
Resolution Documentation: Complete documentation of resolution process

10.2 Alternative Dispute Resolution

ADR Options Available:

EU Online Dispute Resolution: Available at ec.europa.eu/consumers/odr
Industry Ombudsman: Relevant industry ombudsman services
Mediation Services: Independent commercial mediation services
Trading Standards: Local Trading Standards office support
Citizens Advice: Free consumer advice and dispute assistance

ADR Information:

Voluntary Participation: Businesses not obligated to participate in ADR
Consumer Access: Consumers always have right to access ADR
Cost Structure: Many ADR services free or low-cost for consumers
Binding Decisions: Some ADR schemes provide binding arbitration
Court Alternative: ADR often faster and less expensive than court proceedings

11. CROSS-BORDER DISTANCE SELLING

11.1 International Customer Rights

EU/EEA Customers:

Distance Selling Rights: EU distance selling protection applies where relevant
Consumer Protection: Enhanced consumer protection for cross-border sales
Currency Information: Local currency conversion available through payment processors
Language Support: English primary language with translation assistance available
Local Law Application: Additional local consumer protection may apply

Global Customer Considerations:

Local Compliance: Customers responsible for local law compliance
Currency Conversion: Exchange rate variations customer responsibility
International Fees: International transaction fees may apply
Time Zone Differences: Support availability considerations for different time zones
Cultural Adaptation: Platform adaptation for different cultural contexts

11.2 Cross-Border Compliance

Legal Framework:

Country of Origin: UK law as primary governing framework
Destination Country: Compliance with destination country consumer protection
International Treaties: Compliance with international consumer protection agreements
Professional Advice: Legal consultation for complex cross-border issues
Regular Monitoring: Ongoing monitoring of international legal requirements

12. PLATFORM SECURITY AND TRUST

12.1 Transaction Security

Security Measures:

SSL Encryption: All transactions protected with SSL encryption
PCI DSS Compliance: Payment card industry security standards compliance
Fraud Prevention: Advanced fraud detection and prevention systems
Identity Verification: Customer identity verification for security
Secure Infrastructure: Secure hosting and data protection measures

Trust Indicators:

Company Registration: Verified UK company registration and compliance
Professional Standards: Adherence to professional and industry standards
Customer Reviews: Customer review and rating system for transparency
Dispute Resolution: Fair and effective dispute resolution procedures
Regulatory Compliance: Comprehensive regulatory compliance framework

12.2 Data Protection and Privacy

Privacy Protection:

GDPR Compliance: Full compliance with UK GDPR and data protection law
Data Minimization: Collection of only necessary customer data
Secure Storage: Secure storage and transmission of customer data
Privacy Rights: Full respect for customer privacy rights
Consent Management: Clear consent mechanisms for data processing

13. VENDOR OBLIGATIONS

13.1 Distance Selling Compliance

Vendor Requirements:

Accurate Information: Provision of accurate product and business information
Legal Compliance: Compliance with applicable distance selling regulations
Customer Service: Appropriate customer service and support provision
Quality Standards: Maintenance of product quality and professional standards
Dispute Cooperation: Cooperation with dispute resolution procedures

Platform Support:

Compliance Guidance: Platform guidance on distance selling compliance
Training Resources: Educational resources for vendor compliance
Technical Tools: Platform tools to support compliance requirements
Monitoring Systems: Compliance monitoring and performance assessment
Improvement Support: Ongoing support for compliance improvement

13.2 Vendor Accountability

Performance Standards:

Response Times: Timely response to customer inquiries and issues
Quality Maintenance: Consistent product quality and standard maintenance
Information Accuracy: Accurate and up-to-date product information
Legal Updates: Compliance with changing legal requirements
Professional Conduct: Professional and ethical business conduct

Enforcement Measures:

Performance Monitoring: Regular monitoring of vendor performance
Compliance Reviews: Periodic compliance assessment and review
Corrective Action: Corrective action for non-compliance issues
Account Restrictions: Account restrictions for serious violations
Termination Procedures: Account termination for persistent non-compliance

14. CONSUMER EDUCATION

14.1 Educational Resources

Consumer Information:

Rights Explanation: Clear explanation of consumer rights and protections
Process Guidance: Step-by-step guidance for purchase and support processes
FAQ Resources: Frequently asked questions and answers
Video Tutorials: Video explanations of platform features and procedures
Legal Information: Plain English explanation of legal rights and obligations

Regular Communication:

Newsletter Updates: Regular updates on platform improvements and rights
Policy Changes: Clear communication of policy and legal changes
Best Practices: Guidance on best practices for safe online purchasing
Security Awareness: Information about online security and fraud prevention
Support Availability: Information about available support and assistance

14.2 Accessibility and Inclusion

Accessible Information:

Clear Language: Plain English used throughout platform and communications
Visual Design: Clear, readable design with appropriate contrast and fonts
Multiple Formats: Information available in various accessible formats
Language Support: Translation assistance available for major languages
Disability Support: Appropriate support for customers with disabilities

15. CONTACT INFORMATION

15.1 Customer Service

General Inquiries:

Email: info@bittenpay.com
Subject: “Distance Selling Inquiry”
Response Time: Within 24 hours during business days

15.2 Complaints and Disputes

Complaint Contact:

Email: info@bittenpay.com
Subject: “Consumer Complaint – Distance Selling”
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

15.3 Regulatory and Legal

Legal Matters:

Email: info@bittenpay.com
Subject: “Legal/Regulatory Matter”
Professional Advice: Legal consultation available for complex issues

16. REGULATORY CONTACTS

16.1 UK Authorities

Trading Standards:

Contact: Local Trading Standards office via gov.uk/trading-standards
Citizens Advice: citizensadvice.org.uk or 03444 111 444
Competition and Markets Authority: gov.uk/cma

16.2 European Authorities

EU Consumers:

European Consumer Centre UK: Available for cross-border disputes
EU ODR Platform: ec.europa.eu/consumers/odr
National Consumer Protection: Contact relevant national authorities

17. POLICY UPDATES

17.1 Regular Review

Review Schedule:

Annual Review: Comprehensive annual review of distance selling compliance
Quarterly Updates: Regular assessment of regulatory and legal changes
Issue-Based Updates: Updates triggered by specific compliance issues
Industry Monitoring: Regular monitoring of industry developments and best practices

17.2 Change Communication

Update Procedures:

Advance Notice: 30 days advance notice for material changes
Clear Communication: Plain language explanation of changes and impacts
User Notification: Email and platform notification of important changes
Transition Support: Support and guidance during transition periods
Feedback Integration: Integration of customer and stakeholder feedback

18. GOVERNING LAW

This Distance Selling Regulations Notice is governed by the laws of England and Wales and complies with current UK consumer protection legislation.

19. EFFECTIVE DATE

This notice is effective from 15 September 2025 and applies to all distance contracts concluded through the DIGIFABRICA platform on or after this date.