Cancellation Policy

Last Updated: 15 September 2025

1. COMPANY INFORMATION

Company Name: DIGIFABRICA LTD
Company Number: 15390190
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@bittenpay.com
Director: Ümit Sönmez

2. POLICY OVERVIEW

This Cancellation Policy governs the cancellation of purchases, subscriptions, and services on the DIGIFABRICA digital marketplace platform. This policy works in conjunction with our Refund and Returns Policy and Terms of Service.

3. DIGITAL PRODUCT PURCHASES

3.1 One-Time Digital Products

Immediate Processing:

All one-time digital product purchases are processed immediately upon payment
Digital products are delivered instantly via download or account access
Cancellation is NOT possible once payment is processed successfully
No cooling-off period applies to digital products (as permitted under UK Consumer Contracts Regulations)

Customer Acknowledgment:

By completing purchase, customer waives right of withdrawal
Customer consents to immediate performance and delivery
Purchase becomes final upon successful payment processing
No cancellation requests will be accepted for completed transactions

3.2 Pre-Order Products

Before Release:

Pre-orders can be cancelled up until product release date
Full refund provided for cancelled pre-orders
Cancellation must be requested via customer support
No cancellation fees apply to pre-orders

After Release:

Standard digital product policy applies once released
No cancellation possible after product delivery begins
Access granted immediately upon release date

4. SUBSCRIPTION SERVICES

4.1 Subscription Cancellation Rights

Immediate Cancellation:

Subscriptions can be cancelled at any time
No advance notice required for cancellation
Cancellation takes effect at end of current billing period
Access continues until current subscription period expires

Cancellation Methods:

Through user account dashboard (preferred method)
Email request to customer support
Following cancellation instructions provided by vendor
Automatic cancellation upon account termination

4.2 Subscription Billing Periods

Monthly Subscriptions:

Cancel anytime during monthly period
Access continues until end of current month
Next billing cycle automatically cancelled
No pro-rated refunds for partial periods

Annual Subscriptions:

Cancel anytime during annual period
Access continues until end of current year
No refund for remaining months in annual period
Significant savings justify no pro-rating policy

Custom Billing Periods:

Cancellation terms displayed at time of purchase
Access continues until end of current billing cycle
Vendor-specific terms may apply
Clear cancellation instructions provided

4.3 Subscription Cancellation Process

Log into Account: Access your DIGIFABRICA user dashboard
Navigate to Subscriptions: Find active subscription management section
Select Cancellation: Click cancel button for desired subscription
Confirm Cancellation: Follow confirmation prompts
Receive Confirmation: Email confirmation sent immediately

Alternative Method:

Email info@bittenpay.com with subject “Subscription Cancellation”
Include account email and specific subscription to cancel
Cancellation processed within 24 hours
Confirmation email sent upon completion

5. ACCOUNT CANCELLATION

5.1 User Account Termination

Self-Service Cancellation:

Users can delete their own accounts through account settings
All personal data removed according to retention policy
Outstanding subscriptions automatically cancelled
No refunds provided for account cancellation

Cancellation by Platform:

Accounts may be terminated for Terms of Service violations
30 days notice provided except for serious violations
Immediate termination for illegal activities or fraud
Outstanding payments processed according to agreement terms

5.2 Data Retention After Cancellation

Immediate Deletion:

Personal profile information removed immediately
Account access revoked upon cancellation
Marketing communications stopped immediately
Third-party data sharing ceased

Legal Retention:

Transaction records retained for 7 years (tax compliance)
Support communications retained for 3 years
Legal dispute records retained as required
Anonymized analytics data may be retained

6. VENDOR AND AFFILIATE ACCOUNT CANCELLATION

6.1 Vendor Account Termination

Voluntary Cancellation:

30 days written notice required
Final payouts processed according to payment schedule
Product listings removed upon termination
Customer support obligations continue for existing customers

Involuntary Termination:

Immediate termination for policy violations
Outstanding earnings forfeited for serious violations
Product access revoked immediately
Customer notifications handled by platform

6.2 Affiliate Account Termination

Voluntary Cancellation:

30 days written notice required
Final commission payments processed if earned legitimately
Affiliate links deactivated immediately
Marketing materials must be removed

Involuntary Termination:

Immediate termination for fraudulent activity
Commission forfeiture for violations
Permanent ban from affiliate program
Legal action for fraudulent activities

7. SERVICE CANCELLATION PROCEDURES

7.1 Customer Support Services

Standard Support:

Included with all purchases and subscriptions
Continues as long as account remains active
No separate cancellation required
Access ends with account or subscription cancellation

Premium Support Services:

Can be cancelled independently
24-hour notice required for cancellation
No refunds for unused premium support periods
Standard support continues after premium cancellation

7.2 Additional Services

Marketing Services:

Can be cancelled with 30 days notice
Current campaign commitments honored
No refunds for completed marketing services
Unused prepaid services may receive pro-rated refunds

Custom Development Services:

Cancellation terms specified in individual agreements
Work-in-progress handled case-by-case
Payment for completed work required
Intellectual property rights addressed separately

8. AUTOMATIC RENEWAL CANCELLATION

8.1 Preventing Automatic Renewal

Before Renewal Date:

Cancel subscription before next billing date
No charges applied if cancelled before renewal
Email reminders sent before automatic renewal
Grace period may apply for accidental renewals

After Renewal Charge:

Standard subscription cancellation policy applies
No refunds for renewed subscription periods
Cancellation prevents future renewals only
Contact support immediately for billing disputes

8.2 Renewal Notifications

Advance Notice:

Email notification 7 days before renewal
SMS notification if phone number provided
In-app notifications for mobile users
Account dashboard renewal calendar

Cancellation Reminders:

Instructions included in renewal notifications
Direct links to cancellation process
Customer support contact information provided
Clear explanation of cancellation deadlines

9. COOLING-OFF PERIOD EXEMPTIONS

9.1 UK Consumer Contracts Regulations

Exemption for Digital Products:

14-day cooling-off period does NOT apply
Customer expressly consents to immediate performance
Digital content supplied immediately upon purchase
Rights of withdrawal waived by customer consent

Service Contracts:

Cooling-off period may apply to ongoing service contracts
Customer can waive cooling-off period for immediate start
Services beginning within 14 days require express consent
Clear disclosure provided before service commencement

9.2 EU Consumer Rights Directive Compliance

Article 16 Exemptions:

Digital content not supplied on tangible medium
Performance began with consumer consent
Consumer acknowledged loss of withdrawal right
Sealed goods exemption for customized digital products

10. FORCE MAJEURE AND EMERGENCY CANCELLATIONS

10.1 Platform-Initiated Cancellations

Technical Emergencies:

Service interruptions may require cancellation
Alternative arrangements offered when possible
Pro-rated refunds for significant service disruptions
Notice provided as soon as technically feasible

Legal Requirements:

Regulatory changes may require service cancellation
Compliance with court orders or legal demands
Geographic restrictions due to legal changes
Good faith efforts to minimize customer impact

10.2 Customer Emergency Situations

Medical Emergencies:

Case-by-case consideration for documented medical emergencies
Supporting documentation required
Goodwill gestures may be offered
Standard policy generally applies

Financial Hardship:

Payment plan options may be available
Account suspension instead of cancellation
Case-by-case evaluation required
Standard cancellation policy generally applies

11. CANCELLATION CONFIRMATION AND DOCUMENTATION

11.1 Confirmation Requirements

Immediate Confirmation:

Email confirmation sent within minutes of cancellation
Confirmation includes effective date and final access date
Reference number provided for future correspondence
Instructions for any required follow-up actions

Documentation Retention:

Cancellation records maintained for legal compliance
Customer access to cancellation history through account
Support team access for customer service inquiries
Audit trail for dispute resolution

11.2 Proof of Cancellation

Customer Records:

Email confirmations serve as proof of cancellation
Account dashboard shows cancellation status
Transaction history includes cancellation events
Customer support can provide additional documentation

12. DISPUTES AND APPEALS

12.1 Cancellation Disputes

Resolution Process:

Contact customer support with dispute details
Provide documentation supporting dispute
Allow 5-10 business days for investigation
Accept platform decision or escalate to payment processor
Final resolution documented in customer account

Common Disputes:

Unauthorized cancellations by third parties
Technical errors preventing self-service cancellation
Billing disputes related to cancellation timing
Access issues after cancellation processing

12.2 Appeals Process

When Available:

Technical errors in cancellation processing
Documented platform failures
Misapplication of cancellation policies
Customer service errors

Not Available:

Buyer’s remorse for digital products
Change of mind after completion
Dissatisfaction with purchase decisions
Misunderstanding of no-refund policy

13. INTERNATIONAL CONSIDERATIONS

13.1 Cross-Border Cancellations

Currency Considerations:

Refunds processed in original transaction currency
Exchange rate fluctuations customer responsibility
International transaction fees non-refundable
Local banking delays may affect refund timing

Local Law Compliance:

UK law primarily governs cancellation rights
Local consumer protection laws may provide additional rights
Customers advised to understand local regulations
Conflicts resolved under most protective applicable law

14. CONTACT INFORMATION

14.1 Cancellation Support

Email: info@bittenpay.com
Subject Line: “Cancellation Request – [Type of Cancellation]”
Response Time: Within 24 hours during business days

14.2 Required Information for Cancellation Requests

Full name and account email address
Type of cancellation requested (subscription, account, service)
Reason for cancellation (optional but helpful)
Preferred effective date (if applicable)
Any special circumstances or requests

15. POLICY UPDATES

15.1 Changes to Cancellation Policy

Policy updates communicated via email to active users
Material changes require 30 days advance notice
Continued use constitutes acceptance of updated policy
Right to cancel accounts if policy changes unacceptable

16. GOVERNING LAW

This Cancellation Policy is governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. ACKNOWLEDGMENT

By using DIGIFABRICA services, you acknowledge that you have read, understood, and agree to this Cancellation Policy, including the limited cancellation rights for digital products.