CONSUMER RIGHTS NOTICE

Last Updated: 15 September 2025

1. COMPANY INFORMATION

Company Name: DIGIFABRICA LTD
Company Number: 15390190
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@bittenpay.com
Director: Ümit Sönmez

2. INTRODUCTION

This Consumer Rights Notice explains your legal rights when purchasing digital products and services from DIGIFABRICA. We are committed to complying with UK consumer protection laws and ensuring you understand your rights as a consumer.

3. YOUR STATUTORY RIGHTS UNDER UK LAW

3.1 Consumer Rights Act 2015

As a consumer purchasing digital content from DIGIFABRICA, you have the following statutory rights:

Right to Satisfactory Quality:

Digital content must be of satisfactory quality
Must meet the standard that a reasonable person would consider satisfactory
Taking into account the description, price, and other relevant circumstances
Free from minor defects, safe, and durable

Right to Fitness for Purpose:

Digital content must be fit for any particular purpose you make known to us
Must be suitable for the general purposes for which such content is usually supplied
Must work with your existing systems if compatibility requirements were discussed

Right to Match Description:

Digital content must match any description given by us
Must correspond with any sample or model shown
Must have the qualities and features described in product listings
Must perform as advertised and demonstrated

3.2 Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Pre-Contract Information:

Clear information about the digital content before purchase
Total price including all taxes and fees
Payment arrangements and billing cycles
Duration of contract and termination conditions
Main characteristics and functionality of digital products

Right of Withdrawal (Limited for Digital Content):

Standard 14-day cooling-off period does NOT apply to digital content
When performance begins immediately with your express consent
And you acknowledge you lose your right of withdrawal
This applies to all digital products sold on our platform

4. DIGITAL CONTENT SPECIFIC RIGHTS

4.1 Quality Standards for Digital Content

Technical Quality Requirements:

Must be free from bugs and errors that significantly affect usability
Must be compatible with systems and software as described
Must function according to technical specifications provided
Must be delivered in the format and quality level advertised

Performance Standards:

Must load and run at reasonable speeds
Must be accessible through standard interfaces
Must integrate properly with other software as claimed
Must maintain consistent performance over time

4.2 Remedies for Non-Conforming Digital Content

If digital content does not meet quality standards, you have the right to:

Repair or Replacement (First Tier Remedies):

Request repair of the digital content at no extra cost
Request replacement digital content at no extra cost
Repair/replacement must be completed within reasonable time
We choose between repair or replacement unless one is impossible or disproportionate

Price Reduction or Refund (Second Tier Remedies):

If repair/replacement is impossible, disproportionate, or fails
You may demand an appropriate price reduction
Or you may demand a full refund
Refund amount depends on how much you’ve used the content

4.3 Time Limits for Remedies

Immediate Issues:

Problems apparent immediately must be reported promptly
Reasonable time allowed for investigation and resolution
Urgent issues prioritized for faster resolution

Longer-Term Issues:

Right to remedies continues for reasonable period after purchase
Burden of proof on consumer for issues arising after 6 months
Right to remedies may be limited by normal wear and technological obsolescence

5. DISTANCE SELLING RIGHTS

5.1 Consumer Contracts Regulations

Information Requirements:

Identity and contact details of DIGIFABRICA LTD
Main characteristics of digital products
Total price including taxes and delivery costs
Duration of contract and cancellation conditions
Existence and conditions of after-sales services

Contract Formation:

Confirmation of key contract terms before purchase
Durable medium confirmation (email receipt)
Clear payment authorization process
Express consent for immediate digital delivery

5.2 Withdrawal Rights for Digital Content

Important Notice:

You do NOT have a 14-day right of withdrawal for digital content
This right is lost when digital delivery begins with your consent
All our digital products begin delivery immediately upon purchase
By purchasing, you expressly request immediate performance
You acknowledge losing your withdrawal right

Exceptions:

Pre-orders may be cancelled before release
Technical delivery failures may qualify for refunds
Subscription services can be cancelled (but no refund for completed periods)

6. PRICING AND PAYMENT RIGHTS

6.1 Price Transparency

Clear Pricing Information:

All prices displayed in USD including applicable taxes
No hidden charges or surprise fees
Payment processing fees clearly disclosed where applicable
Currency conversion handled by payment processors

Price Changes:

Prices may change between browsing and purchase
Final price confirmed before payment authorization
No price increases after payment completion
Promotional pricing terms clearly stated

6.2 Payment Protection

Secure Payment Processing:

Industry-standard encryption for all transactions
PCI DSS compliant payment processing
Multiple payment method options
Protection against unauthorized charges

Billing Rights:

Clear billing descriptors on statements
Itemized receipts for all purchases
Subscription billing clearly explained
Easy cancellation for recurring charges

7. DATA PROTECTION RIGHTS

7.1 UK GDPR Rights

Your Personal Data Rights:

Right to know what personal data we hold
Right to access your personal data
Right to correct inaccurate data
Right to delete your data (in certain circumstances)
Right to restrict how we use your data
Right to data portability
Right to object to certain uses of your data

Exercising Your Rights:

Contact us at info@bittenpay.com to exercise any rights
Response within one month of request
Free of charge for reasonable requests
Additional fee may apply for excessive requests

7.2 Privacy Protection

Data Usage Transparency:

Clear privacy policy explains data usage
Consent obtained for marketing communications
Option to opt-out of non-essential communications
Secure storage and processing of personal data

8. ACCESSIBILITY RIGHTS

8.1 Digital Accessibility

Platform Accessibility:

Website designed to be accessible to users with disabilities
Compatible with screen readers and assistive technologies
Keyboard navigation support
Alternative text for images and visual content

Product Accessibility:

Vendors encouraged to provide accessible digital content
Accessibility features noted in product descriptions where applicable
Alternative formats available where possible
Customer support for accessibility issues

8.2 Reasonable Adjustments

Support for Disabled Consumers:

Alternative communication methods available
Extended time limits for responses where needed
Assistance with account management and purchases
Reasonable adjustments to policies where legally required

9. COMPLAINT AND DISPUTE RESOLUTION

9.1 Internal Complaint Process

Step 1: Direct Resolution

Contact customer support at info@bittenpay.com
Describe your issue clearly with relevant details
Provide order numbers and supporting documentation
Allow reasonable time for investigation and response

Step 2: Management Review

Escalation to management for unresolved issues
Independent review of complaint and response
Additional remedies considered where appropriate
Final internal decision provided in writing

9.2 External Dispute Resolution

Alternative Dispute Resolution (ADR):

EU Online Dispute Resolution platform available
Independent mediation services available
Industry ombudsman schemes where applicable
Lower cost alternative to court proceedings

Court Proceedings:

Right to pursue legal action in appropriate courts
Small claims court for disputes under £10,000
English courts have jurisdiction for UK consumers
Legal costs may be awarded to successful party

10. ADDITIONAL CONSUMER PROTECTIONS

10.1 Unfair Contract Terms

Protection Against Unfair Terms:

Consumer Rights Act protects against unfair contract terms
Standard terms cannot exclude your statutory rights
Unfair terms may be unenforceable
Plain English requirement for consumer terms

Examples of Potentially Unfair Terms:

Excluding liability for death or personal injury
Unreasonably excluding liability for breach of contract
Allowing significant changes to services without consent
Imposing disproportionate penalties for minor breaches

10.2 Trading Standards Compliance

Fair Trading Practices:

Compliance with Consumer Protection from Unfair Trading Regulations
No misleading or aggressive commercial practices
Honest and transparent business practices
Regular review of marketing and sales practices

11. SECTOR-SPECIFIC RIGHTS

11.1 Digital Marketplace Rights

Platform Responsibility:

Clear distinction between platform and vendor obligations
Platform liability for payment processing and data protection
Vendor liability for product quality and customer support
Clear escalation path for unresolved vendor issues

Vendor Standards:

All vendors must meet minimum quality standards
Regular monitoring of vendor performance
Removal of non-compliant vendors
Customer feedback integration into vendor assessment

11.2 Affiliate Marketing Transparency

Disclosure Requirements:

Clear identification of affiliate relationships
Honest product recommendations and reviews
No misleading earnings claims or testimonials
Compliance with advertising standards

12. INTERNATIONAL CONSUMERS

12.1 Cross-Border Purchases

EU Consumer Rights:

EU consumers retain certain rights under EU law
Alternative dispute resolution through EU ODR platform
Local consumer protection laws may provide additional rights
Currency conversion and international fees disclosed

Other International Consumers:

Local consumer protection laws may apply
International dispute resolution more complex
Additional shipping or access restrictions may apply
Exchange rate and payment method limitations

13. SPECIAL CIRCUMSTANCES

13.1 Vulnerable Consumers

Additional Protections:

Extra care for elderly or vulnerable consumers
Clear explanations of complex terms
Additional time for decision-making where appropriate
Sensitive handling of financial difficulty situations

13.2 Business vs. Consumer Sales

Consumer Definition:

Individual purchasing for personal use, not business
Consumer rights do NOT apply to business purchases
Mixed-use purchases assessed case-by-case
Clear identification of purchase purpose important

14. ENFORCEMENT AND REGULATORY OVERSIGHT

14.1 Regulatory Bodies

Trading Standards:

Local Trading Standards offices enforce consumer rights
Power to investigate unfair trading practices
Can take enforcement action against non-compliant businesses
Consumer advice and support services

Information Commissioner’s Office (ICO):

Enforces data protection rights
Investigates data protection complaints
Power to issue fines for data protection violations
Guidance on consumer data rights

14.2 Industry Self-Regulation

Trade Associations:

Membership in relevant trade associations
Compliance with industry codes of practice
Additional dispute resolution through trade bodies
Higher standards than minimum legal requirements

15. CONTACT INFORMATION

15.1 Consumer Rights Questions

DIGIFABRICA Customer Support:

Email: info@bittenpay.com
Subject: “Consumer Rights Question”
Response time: Within 24 hours

15.2 External Support Organizations

Citizens Advice:

Website: citizensadvice.org.uk
Phone: 03444 111 444
Free consumer rights advice and support

Which? Consumer Rights:

Website: which.co.uk
Consumer rights information and advice
Legal advice services available

Trading Standards:

Contact local Trading Standards office
Report unfair trading practices
Consumer protection enforcement

16. UPDATES TO CONSUMER RIGHTS

16.1 Legal Changes

Consumer rights law may change over time
We monitor legal developments and update practices accordingly
Material changes to consumer rights communicated clearly
Retroactive improvements applied where beneficial

16.2 Enhanced Rights

We may voluntarily provide rights beyond legal minimums
Enhanced guarantee periods or quality standards
Improved dispute resolution processes
Customer feedback drives rights improvements

17. ACKNOWLEDGMENT

This Consumer Rights Notice is provided to ensure you understand your legal rights when purchasing from DIGIFABRICA. These rights are in addition to any voluntary promises or guarantees we may provide.

Your statutory rights are not affected by our terms and conditions, policies, or any voluntary schemes we may operate.