Delivery Policy - Bittenpay

Last Updated: 15 September 2025

1. COMPANY INFORMATION

Company Name: DIGIFABRICA LTD
Company Number: 15390190
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@bittenpay.com
Director: Ümit Sönmez

2. POLICY OVERVIEW

This Delivery Policy governs the delivery of digital products and services purchased through the DIGIFABRICA marketplace platform. All products sold on our platform are digital goods delivered electronically – no physical shipping is required or provided.

3. DIGITAL DELIVERY SYSTEM

3.1 Nature of Digital Delivery

Electronic Delivery Only:

All products are delivered digitally via electronic means
No physical products are sold or shipped
No postal addresses required for delivery
Instant delivery upon successful payment processing
Global delivery available to all supported countries

Delivery Methods:

Direct download links via email
Account dashboard access to purchased products
Automatic license key generation and delivery
Access credentials for online platforms or courses
Cloud-based file sharing and storage access

3.2 Delivery Timeframe

Immediate Delivery:

Instant delivery upon successful payment confirmation
Products available within 2-5 minutes of payment processing
No waiting periods or processing delays
24/7 automated delivery system
No business hours restrictions for delivery

Delivery Confirmation:

Automatic email confirmation sent immediately
Purchase receipt includes download instructions
Account dashboard updated in real-time
SMS notifications available for urgent deliveries
Multiple delivery method redundancy

4. DELIVERY METHODS BY PRODUCT TYPE

4.1 Downloadable Products

Software and Applications:

Direct download links sent via email
Download available from user account dashboard
Installation files provided with license keys
Multiple download format options where available
Backup download links for redundancy

E-books and Documents:

PDF files delivered via secure download links
Multiple format options (PDF, EPUB, MOBI where available)
Cloud storage access for large files
Mobile-optimized delivery options
Print-friendly versions included

Digital Media Files:

High-resolution files available immediately
Multiple quality/resolution options
Compressed and uncompressed versions
Batch download options for multiple files
Preview capabilities before full download

4.2 Access-Based Products

Online Courses:

Immediate enrollment upon purchase
Login credentials sent via email
Course platform access activated automatically
Progress tracking enabled immediately
Certificate eligibility begins upon enrollment

Software-as-a-Service (SaaS):

Account activation within minutes
Login credentials provided via email
API keys generated automatically
Service tier activated according to purchase
Usage limits applied immediately

Subscription Services:

Immediate access to subscription content
Account provisioning automated
First billing cycle begins immediately
Service level agreements activated
Cancel-anytime options available from day one

4.3 License-Based Products

Digital Licenses:

License keys generated automatically
Activation instructions provided
Multiple device licensing where applicable
Transfer rights clearly specified
Backup license storage in account

Templates and Design Assets:

Immediate download access
Usage rights documentation included
Multiple file format delivery
Commercial usage terms clearly stated
Attribution requirements specified

5. DELIVERY CONFIRMATION AND TRACKING

5.1 Automated Confirmation System

Email Confirmations:

Instant purchase confirmation email
Detailed delivery instructions included
Product access links and credentials
Customer support contact information
Purchase receipt with transaction details

Account Dashboard:

Real-time update of purchased products
Download history and re-download options
License management and tracking
Subscription status and renewal dates
Support ticket integration

5.2 Delivery Status Tracking

Real-Time Status Updates:

Payment processing status
Product preparation and delivery status
Download completion tracking
Access activation confirmation
Error notifications and resolution status

Delivery Metrics:

Average delivery time: 2-3 minutes
Success rate: 99.8% first-attempt delivery
Backup delivery success: 99.99%
Customer satisfaction: Tracked and reported
System uptime: 99.9% availability

6. FAILED DELIVERY PROCEDURES

6.1 Common Delivery Issues

Technical Problems:

Email delivery failures (spam filters, invalid addresses)
Payment processing delays or failures
Server outages or maintenance windows
Network connectivity issues
Browser compatibility problems

Resolution Timeframes:

Email issues: Alternative delivery within 1 hour
Payment delays: Resolved within 4 hours
Technical outages: Service restoration within 2 hours
Network issues: Multiple delivery attempts
Browser problems: Alternative access methods provided

6.2 Backup Delivery Systems

Redundant Delivery Methods:

Multiple email delivery services
SMS delivery for urgent products
Account dashboard always available
Customer support manual delivery
Cloud storage backup access

Escalation Procedures:

Automatic Retry: System attempts redelivery every 15 minutes
Alternative Email: Delivery attempted to backup email addresses
SMS Notification: Customer notified of delivery issues
Manual Intervention: Customer support provides direct assistance
Guaranteed Delivery: 100% delivery guarantee within 24 hours

7. CUSTOMER RESPONSIBILITIES

7.1 Accurate Information

Email Address Requirements:

Provide valid, accessible email address
Check spam/junk folders for delivery emails
Whitelist noreply@digifabrica.com and info@bittenpay.com
Maintain current email address in account settings
Notify immediately of email address changes

Account Information:

Keep account credentials secure and accessible
Update contact information promptly
Maintain compatible devices/browsers for access
Understand technical requirements before purchase
Read product descriptions and system requirements

7.2 Post-Delivery Actions

Immediate Actions Required:

Download products promptly after delivery
Save backup copies of important files
Activate licenses according to instructions
Test product functionality immediately
Report delivery issues within 24 hours

Ongoing Responsibilities:

Maintain access to account dashboard
Keep download links secure and confidential
Follow licensing terms and usage restrictions
Backup important purchases regularly
Contact support for access issues promptly

8. DELIVERY GEOGRAPHIC RESTRICTIONS

8.1 Global Availability

Supported Regions:

United Kingdom and European Union
United States and Canada
Australia and New Zealand
Most countries worldwide (unless restricted)

Restricted Regions:

Countries under international sanctions
Regions with specific legal restrictions
Areas with payment processing limitations
Locations requiring special compliance measures

8.2 Regional Considerations

Language Support:

Primary delivery in English
Localized delivery emails where available
Multi-language product support varies by vendor
Translation services available for major languages

Currency and Payment:

All transactions processed in USD
Local currency conversion by payment processors
Exchange rate variations customer responsibility
International transaction fees may apply

9. TECHNICAL REQUIREMENTS

9.1 System Requirements for Delivery

Minimum Requirements:

Internet connection for download and access
Email client capable of receiving HTML emails
Modern web browser (Chrome, Firefox, Safari, Edge)
JavaScript enabled for account dashboard access
Cookies enabled for authentication

Recommended Specifications:

High-speed internet for large file downloads
Updated browser versions for security
Antivirus software with download scanning
Sufficient storage space for downloaded products
Backup storage solutions for important purchases

9.2 Device Compatibility

Supported Devices:

Desktop computers (Windows, Mac, Linux)
Mobile devices (iOS, Android)
Tablets and hybrid devices
Smart TVs and streaming devices (for media content)
E-readers (for compatible formats)

Platform-Specific Delivery:

Native app downloads for mobile devices
Web-based access for all platforms
Cross-platform compatibility where possible
Device-specific installation instructions
Multiple format options for broader compatibility

10. DELIVERY SECURITY

10.1 Secure Delivery Methods

Security Measures:

HTTPS encryption for all delivery links
Time-limited download links for security
IP address verification for sensitive products
Download attempt limitations
Secure file storage and transmission

Authentication Requirements:

Account login required for dashboard access
Email verification for delivery
Two-factor authentication support
Device registration for sensitive products
License key verification systems

10.2 Privacy Protection

Data Protection:

No personal information in download URLs
Anonymized delivery tracking
Secure deletion of temporary files
Privacy-compliant delivery methods
GDPR-compliant data handling

11. VENDOR DELIVERY RESPONSIBILITIES

11.1 Vendor Obligations

Product Preparation:

Upload complete, functional products
Provide accurate product descriptions
Ensure proper file formats and compatibility
Include necessary documentation and instructions
Test delivery process before listing

Delivery Support:

Respond to delivery issues within 24 hours
Provide technical support for product access
Maintain backup copies of all products
Update products as needed for compatibility
Coordinate with platform for delivery improvements

11.2 Quality Assurance

Delivery Standards:

Products must be immediately accessible upon delivery
All files must be virus-free and functional
Documentation must be complete and accurate
Installation/setup instructions must be clear
Customer support contact information provided

12. REFUND POLICY INTEGRATION

12.1 Delivery-Related Refunds

Legitimate Delivery Failures:

Complete failure to deliver after 24 hours
Corrupted files that cannot be re-delivered
Technical impossibility of delivery
Payment processing without product delivery

Standard No-Refund Policy:

Successful delivery negates refund eligibility
Customer responsibility to download promptly
Product dissatisfaction not grounds for refund
Technical learning curve not delivery failure

12.2 Resolution Priorities

Order of Resolution:

Re-attempt delivery using backup systems
Manual delivery by customer support
Alternative format or access method
Replacement product of equivalent value
Refund only as last resort

13. CUSTOMER SUPPORT FOR DELIVERY ISSUES

13.1 Support Availability

Contact Methods:

Email: info@bittenpay.com (24-hour response)
Account dashboard: Live chat during business hours
Knowledge base: Self-service delivery troubleshooting
Video tutorials: Step-by-step delivery guides

Response Times:

Critical delivery failures: Within 2 hours
General delivery questions: Within 12 hours
Technical support: Within 24 hours
Account access issues: Within 4 hours

13.2 Support Documentation

Self-Help Resources:

Delivery troubleshooting guide
System requirements checker
Download instructions for all product types
Account dashboard tutorial
FAQ section for common delivery issues

14. COMPLIANCE AND LEGAL CONSIDERATIONS

14.1 UK Delivery Regulations

Consumer Rights Compliance:

Digital content delivered immediately upon purchase
Right of withdrawal waived through immediate delivery
Satisfactory quality standards for digital delivery
Fitness for purpose requirements met
Consumer protection law compliance

14.2 International Compliance

Cross-Border Delivery:

Export control compliance for software products
Data protection law compliance for all regions
Intellectual property rights respected globally
Local consumer protection laws considered
Tax and VAT compliance where applicable

15. DELIVERY POLICY UPDATES

15.1 Policy Modifications

Regular review and updates based on technology changes
Customer feedback integration for improvements
Legal requirement updates implemented promptly
New delivery method additions communicated clearly

16. CONTACT INFORMATION

For delivery-related questions or issues:

Email: info@bittenpay.com
Subject Line: “Delivery Issue – [Order Number]”
Include: Order details, delivery problem description, account email

17. GOVERNING LAW

This Delivery Policy is governed by the laws of England and Wales.