Privacy Policy - Bittenpay

Last Updated: [15.09.2025]

1. COMPANY INFORMATION

Data Controller: DIGIFABRICA LTD
Company Number: 15390190
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@bittenpay.com
Director: Ümit Sönmez

2. INTRODUCTION

This Privacy Policy explains how DIGIFABRICA LTD (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our digital marketplace platform. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. INFORMATION WE COLLECT

3.1 Personal Information You Provide

Account Information:

Full name and email address
Username and password
Phone number (if provided)
Business information (for vendors and affiliates)
Tax identification numbers (where required)

Payment Information:

Bank account details for payouts
Payment card information (processed by third-party payment processors)
Billing addresses
Transaction history

Profile Information:

Profile photos or avatars
Bio and description information
Marketing preferences
Communication preferences

3.2 Information We Collect Automatically

Technical Information:

IP address and location data
Browser type and version
Device information
Operating system
Referring website addresses
Pages visited and time spent on site
Click-through and conversion data

Cookies and Tracking:

Session cookies for functionality
Analytics cookies for performance monitoring
Marketing cookies for advertising (with consent)
Preference cookies for user settings

3.3 Information from Third Parties

Social media profile information (if you connect accounts)
Payment processor transaction data
Anti-fraud and identity verification data
Marketing and analytics partner data

4. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

Contract Performance: To provide our platform services and fulfill our contractual obligations Legitimate Interest: To improve our services, prevent fraud, and conduct business operations Legal Obligation: To comply with tax, accounting, and regulatory requirements Consent: For marketing communications and non-essential cookies (where required)

5. HOW WE USE YOUR INFORMATION

5.1 Platform Operations

Creating and managing user accounts
Processing transactions and payments
Facilitating affiliate marketing relationships
Providing customer support
Delivering digital products

5.2 Communication

Sending transactional emails (order confirmations, account updates)
Customer support communications
Important platform notifications
Marketing communications (with consent)

5.3 Analytics and Improvement

Analyzing platform usage and performance
Improving user experience
Developing new features
Conducting market research

5.4 Legal and Security

Preventing fraud and abuse
Complying with legal obligations
Protecting intellectual property rights
Enforcing our Terms of Service

6. INFORMATION SHARING AND DISCLOSURE

6.1 With Other Users

Vendors can see affiliate performance data for their products
Affiliates can see commission and performance data
Public profile information may be visible to other users

6.2 With Service Providers

We share information with trusted third-party service providers:

Payment processors (Stripe, PayPal, etc.)
Email service providers
Cloud hosting services
Analytics providers
Customer support tools

6.3 Legal Requirements

We may disclose information when required by law:

In response to court orders or legal processes
To comply with regulatory requirements
To protect our rights and interests
In connection with business transfers

6.4 We Do Not Sell Personal Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. DATA RETENTION

We retain personal information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Specific retention periods:

Account information: Until account deletion plus 7 years for tax purposes
Transaction data: 7 years for accounting and tax compliance
Marketing data: Until consent is withdrawn
Technical logs: 12 months for security purposes

8. YOUR RIGHTS UNDER UK GDPR

8.1 Access Rights

You have the right to request access to your personal data and obtain a copy.

8.2 Rectification

You can request correction of inaccurate or incomplete personal data.

8.3 Erasure (Right to be Forgotten)

You can request deletion of your personal data in certain circumstances.

8.4 Restriction of Processing

You can request that we limit how we process your personal data.

8.5 Data Portability

You can request a copy of your data in a structured, machine-readable format.

8.6 Objection

You can object to processing based on legitimate interests or for direct marketing.

8.7 Withdrawal of Consent

You can withdraw consent for processing that relies on your consent.

8.8 Automated Decision Making

You have rights regarding automated decision-making and profiling.

To exercise these rights, contact us at: info@bittenpay.com

9. INTERNATIONAL TRANSFERS

9.1 Data Location

Your data is primarily processed within the United Kingdom and European Economic Area.

9.2 Third Country Transfers

When we transfer data outside the UK/EEA, we ensure appropriate safeguards:

Adequacy decisions by the UK Government
Standard contractual clauses
Binding corporate rules
Certification schemes

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data:

Technical Measures:

Encryption of data in transit and at rest
Secure hosting infrastructure
Regular security updates and patches
Access controls and authentication
Regular security monitoring

Organizational Measures:

Staff training on data protection
Data processing agreements with suppliers
Regular privacy impact assessments
Incident response procedures

11. COOKIES POLICY

11.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website.

11.2 Types of Cookies We Use

Essential Cookies: Required for platform functionality Performance Cookies: Help us understand how you use our site Functionality Cookies: Remember your preferences Marketing Cookies: Used for advertising and marketing (with consent)

11.3 Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

12. CHILDREN’S PRIVACY

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Email notification to registered users
Prominent notice on our platform
Updated “Last Modified” date

Continued use of our services after changes constitutes acceptance of the updated policy.

14. CONTACT INFORMATION

14.1 General Inquiries

For questions about this Privacy Policy or our data practices: Email: info@bittenpay.com Address: DIGIFABRICA LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

14.2 Data Protection Officer

For data protection matters, contact our Data Protection Officer at: Email: info@bittenpay.com

14.3 Supervisory Authority

You have the right to lodge a complaint with the UK’s supervisory authority: Information Commissioner’s Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Website: ico.org.uk Phone: 0303 123 1113

15. LEGAL BASIS SUMMARY

Purpose	Legal Basis	Data Types
Account Management	Contract	Name, email, login credentials
Payment Processing	Contract	Payment details, transaction data
Platform Analytics	Legitimate Interest	Usage data, technical information
Marketing Communications	Consent	Contact details, preferences
Legal Compliance	Legal Obligation	All relevant data types
Fraud Prevention	Legitimate Interest	Transaction data, device information