Refund and Returns Policy

Last Updated: 15 September 2025

1. COMPANY INFORMATION

Company Name: DIGIFABRICA LTD
Company Number: 15390190
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@bittenpay.com
Director: Ümit Sönmez

2. POLICY OVERVIEW

This Refund and Returns Policy governs all purchases made through the DIGIFABRICA digital marketplace platform. Due to the digital nature of our products, this policy establishes a NO REFUND standard with specific limited exceptions as outlined below.

3. NATURE OF DIGITAL PRODUCTS

3.1 Digital Product Characteristics

All products sold through DIGIFABRICA are digital goods including:

Software applications and tools
Online courses and educational content
E-books and digital publications
Templates and design assets
Digital media files
Plugins and extensions
Digital subscriptions and licenses

3.2 Instant Delivery

Products are delivered immediately upon successful payment
Digital products cannot be “returned” once accessed or downloaded
Access is typically provided through download links or account activation
Products remain available according to their licensing terms

4. NO REFUND POLICY

4.1 General Policy

ALL SALES ARE FINAL

By purchasing digital products through DIGIFABRICA, you acknowledge and agree that:

No refunds will be provided for any digital product purchase
No returns or exchanges are available for digital products
All transactions are considered final upon successful payment processing
This policy applies regardless of satisfaction with the product

4.2 Customer Acknowledgment

Before completing any purchase, customers must:

Review product descriptions, features, and specifications thoroughly
Understand the licensing terms and usage restrictions
Accept the no-refund policy as a condition of purchase
Confirm their purchase decision is final

4.3 Legal Basis

This no-refund policy is legally permissible for digital products under:

UK Consumer Contracts Regulations 2013
Consumer Rights Act 2015 (digital content provisions)
Distance Selling Regulations exemptions for digital products
EU Consumer Rights Directive (Article 16)

5. LIMITED EXCEPTIONS

5.1 Exceptional Circumstances

Refunds may be considered ONLY in the following exceptional circumstances:

Technical Failure:

Complete failure to deliver the digital product after payment
Product files are corrupted and cannot be re-delivered
Platform technical errors preventing access to purchased products
Payment processing errors resulting in duplicate charges

Fraudulent Activity:

Unauthorized transactions on customer accounts
Identity theft or payment fraud
Merchant processing errors beyond customer control
Bank or payment processor errors

Significant Misrepresentation:

Product is fundamentally different from description
Essential features advertised are completely non-functional
Product contains illegal or prohibited content not disclosed
Technical requirements were misrepresented preventing use

5.2 Exceptional Refund Process

For exceptional circumstances:

Contact customer support within 7 days of purchase
Provide detailed explanation of the issue
Submit relevant documentation or evidence
Allow up to 14 business days for investigation
Refund decision is final and non-appealable

5.3 Exceptional Refund Conditions

If a refund is approved:

Full purchase price refunded to original payment method
All access to the digital product is revoked immediately
Customer may not retain any copies of the product
Refund processing may take 5-10 business days
Payment processing fees may not be refundable

6. UK CONSUMER RIGHTS COMPLIANCE

6.1 Consumer Rights Act 2015

Under UK consumer protection laws:

Digital content must be of satisfactory quality
Digital content must be fit for purpose
Digital content must match description
Remedies available for non-conforming digital content

6.2 Right to Reject

Customers have limited rights to reject digital content if:

Content is not of satisfactory quality at time of delivery
Content does not match description provided
Content is not fit for the particular purpose disclosed

Important Limitation: Rights are significantly reduced once digital content has been downloaded or accessed.

6.3 Consumer Contracts Regulations

14-day cooling-off period does NOT apply to digital products when performance has begun with customer consent
Customers expressly consent to immediate performance by purchasing digital products
Right of withdrawal is waived for digital content supplied immediately

7. VENDOR-SPECIFIC POLICIES

7.1 Individual Vendor Terms

Some vendors may offer additional guarantees or warranties
Vendor-specific terms are clearly displayed on product pages
Platform no-refund policy remains in effect unless explicitly overridden
Vendors may provide product support or replacements at their discretion

7.2 Vendor Responsibilities

Vendors are responsible for accurate product descriptions
Vendors must provide functional, quality digital products
Customer support for vendor products is vendor responsibility
Vendors may offer goodwill gestures beyond platform policy

8. CHARGEBACKS AND DISPUTES

8.1 Chargeback Policy

Chargebacks for digital products are strongly discouraged
Customers must attempt resolution through customer support first
Platform will contest illegitimate chargebacks
Evidence of product delivery and policy acceptance will be provided

8.2 Payment Disputes

Work with customer support before initiating payment disputes
Provide documentation of technical issues or problems
Allow reasonable time for issue resolution
Understand that successful dispute may result in account restrictions

8.3 Dispute Resolution Process

Contact Customer Support: Email info@bittenpay.com with detailed description
Provide Documentation: Screenshots, error messages, technical details
Allow Investigation Time: Up to 14 business days for complex issues
Accept Resolution: Platform decision is final
Escalation: Contact payment processor or bank only after platform resolution

9. PRODUCT QUALITY ASSURANCE

9.1 Quality Standards

DIGIFABRICA maintains quality standards for all digital products:

Products must be complete and functional as described
Regular quality reviews and customer feedback monitoring
Vendor compliance with quality standards required
Removal of products not meeting standards

9.2 Customer Feedback

Customer reviews and ratings help maintain quality
Report quality issues through customer support
Feedback influences vendor standing and product visibility
Quality improvements based on customer input

10. ALTERNATIVE REMEDIES

10.1 Product Support

Instead of refunds, customers may receive:

Technical support for product usage issues
Updated versions or bug fixes from vendors
Alternative products of similar value (vendor discretion)
Extended access periods for subscription products

10.2 Platform Credits

In exceptional circumstances, platform may offer:

Store credits for future purchases
Extended warranties or guarantees
Complimentary products or services
Enhanced customer support

11. SUBSCRIPTION AND RECURRING PRODUCTS

11.1 Subscription Cancellations

Subscriptions can be cancelled at any time
No refunds for partial subscription periods
Access continues until end of current billing cycle
Automatic renewal can be disabled in account settings

11.2 Recurring Billing

Clear disclosure of recurring charges before purchase
Easy cancellation process available
Email notifications before renewal charges
No refunds for forgotten or unwanted renewals

12. INTERNATIONAL CUSTOMERS

12.1 Currency and Processing

Transactions processed in USD
Exchange rates determined by payment processors
No refunds for currency fluctuation differences
International transaction fees customer responsibility

12.2 Local Consumer Laws

Policy complies with UK law as primary jurisdiction
Local consumer laws may provide additional protections
Customers advised to understand their local rights
Conflicts resolved under UK law unless otherwise required

13. CONTACT INFORMATION

13.1 Customer Support

For refund requests or questions about this policy:

Email: info@bittenpay.com
Subject Line: “Refund Request” or “Returns Policy Question”
Response Time: Within 24 hours during business days

13.2 Required Information

When contacting support, please provide:

Order number and purchase date
Product name and vendor
Detailed description of issue
Screenshots or documentation (if applicable)
Preferred resolution method

14. POLICY UPDATES

14.1 Changes to Policy

Policy may be updated to reflect legal changes or business needs
Material changes communicated via email to registered users
Continued use of platform constitutes acceptance of updates
Previous purchases remain subject to policy in effect at time of purchase

14.2 Effective Date

This policy is effective as of 15 September 2025 and applies to all purchases made on or after this date.

15. LEGAL DISCLAIMERS

15.1 Limitation of Liability

Platform liability limited to purchase price of product
No liability for indirect, consequential, or punitive damages
Customer responsible for determining product suitability
Platform not responsible for vendor product quality (except as required by law)

15.2 Force Majeure

No liability for failures due to circumstances beyond reasonable control
Includes technical failures, payment processor issues, and regulatory changes
Good faith efforts made to resolve issues promptly
Alternative remedies offered when possible

16. GOVERNING LAW

This Refund and Returns Policy is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. ACKNOWLEDGMENT

By making a purchase through DIGIFABRICA, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy. You specifically acknowledge and accept the NO REFUND policy for digital products.